[ARIN-consult] ACSP Consultation: Deleting Aged Report Request Tickets

[David Farmer]

I have two association reports that are more than 8 years old and another
one that is nearly 5 years old, they are basically useless at this point.
I'm fine with them being automatically deleted, anything from 3 months to a
year or so seems reasonable to me.

However, regardless if automatic deletion is implemented, or not, I like to
see the ability for the user to delete these tickets manually, maybe even
prompt the user if they would like to delete it after they have viewed it.
Given the option, I think I would have deleted my three reports long ago,
probably immediately after viewing them.

Maybe a compromise is to allow manual deletion of these reporting tickets
and then have automatic deletion occur at like 13 months, with an email
warning at 12 months.

thanks.

On Wed, Jun 26, 2019 at 12:51 PM ARIN <info at arin.net> wrote:

> Since the launch of ARIN Online, we have been in the practice of
> retaining all customer tickets, and this includes ticketed requests for
> reports of the following types:
>
>      * Associations reports
>      * WhoWas reports
>      * Reassignment reports
>      * User Reassignment reports
>
> After eleven years, we have well over a million such report tickets that
> we believe should be deleted from our systems in order to improve system
> performance, and to improve the customer experience by clearing
> unnecessary clutter from report tickets in the ticket history. It is our
> intention to move forward with deleting the report tickets of the above
> types (and associated reports) that are over 90-days old, and to change
> our ticket retention policy so that these types of tickets requesting
> reporting will expire and be deleted after 90 days going forward.
>
> We plan to notify all users who have tickets that will be deleted in
> advance of this action in case they wish to download any of these old
> reports. We will also be updating our ticket messaging to inform
> customers that these reports are subject to expiration and that they
> should download any report that they wish to keep for more than 90 days.
>
> Because this is a significant change to our business practices, we are
> opening this community consultation to solicit feedback prior to
> implementation.
>
> Please provide comments to arin-consult at arin.net. You can subscribe to
> this mailing list at:
> http://lists.arin.net/mailman/listinfo/arin-consult.
>
> This consultation will remain open through 5:00 PM EDT on Friday, 31
> July 2019.
>
> Regards,
>
> John Curran
> President and CEO
> American Registry for Internet Numbers (ARIN)
>

-- 
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David Farmer               Email:farmer at umn.edu
Networking & Telecommunication Services
Office of Information Technology
University of Minnesota
2218 University Ave SE        Phone: 612-626-0815
Minneapolis, MN 55414-3029   Cell: 612-812-9952
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