<div dir="ltr"><div dir="ltr">I have two association reports that are more than 8 years old and another one that is nearly 5 years old, they are basically useless at this point. I'm fine with them being automatically deleted, anything from 3 months to a year or so seems reasonable to me. <div><br></div><div>However, regardless if automatic deletion is implemented, or not, I like to see the ability for the user to delete these tickets manually, maybe even prompt the user if they would like to delete it after they have viewed it. Given the option, I think I would have deleted my three reports long ago, probably immediately after viewing them. <div><br></div><div>Maybe a compromise is to allow manual deletion of these reporting tickets and then have automatic deletion occur at like 13 months, with an email warning at 12 months.</div></div><div><br></div><div>thanks.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jun 26, 2019 at 12:51 PM ARIN <<a href="mailto:info@arin.net">info@arin.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Since the launch of ARIN Online, we have been in the practice of<br>
retaining all customer tickets, and this includes ticketed requests for<br>
reports of the following types:<br>
<br>
* Associations reports<br>
* WhoWas reports<br>
* Reassignment reports<br>
* User Reassignment reports<br>
<br>
After eleven years, we have well over a million such report tickets that<br>
we believe should be deleted from our systems in order to improve system<br>
performance, and to improve the customer experience by clearing<br>
unnecessary clutter from report tickets in the ticket history. It is our<br>
intention to move forward with deleting the report tickets of the above<br>
types (and associated reports) that are over 90-days old, and to change<br>
our ticket retention policy so that these types of tickets requesting<br>
reporting will expire and be deleted after 90 days going forward.<br>
<br>
We plan to notify all users who have tickets that will be deleted in<br>
advance of this action in case they wish to download any of these old<br>
reports. We will also be updating our ticket messaging to inform<br>
customers that these reports are subject to expiration and that they<br>
should download any report that they wish to keep for more than 90 days.<br>
<br>
Because this is a significant change to our business practices, we are<br>
opening this community consultation to solicit feedback prior to<br>
implementation.<br>
<br>
Please provide comments to <a href="mailto:arin-consult@arin.net" target="_blank">arin-consult@arin.net</a>. You can subscribe to<br>
this mailing list at:<br>
<a href="http://lists.arin.net/mailman/listinfo/arin-consult" rel="noreferrer" target="_blank">http://lists.arin.net/mailman/listinfo/arin-consult</a>.<br>
<br>
This consultation will remain open through 5:00 PM EDT on Friday, 31<br>
July 2019.<br>
<br>
Regards,<br>
<br>
John Curran<br>
President and CEO<br>
American Registry for Internet Numbers (ARIN)<br></blockquote><div> </div></div>-- <br><div dir="ltr" class="gmail_signature">===============================================<br>David Farmer <a href="mailto:Email%3Afarmer@umn.edu" target="_blank">Email:farmer@umn.edu</a><br>Networking & Telecommunication Services<br>Office of Information Technology<br>University of Minnesota <br>2218 University Ave SE Phone: 612-626-0815<br>Minneapolis, MN 55414-3029 Cell: 612-812-9952<br>=============================================== </div></div>