[ARIN-consult] ACSP Consultation: Deleting Aged Report Request Tickets

[Jeff Tchang]

On Mon, Jul 1, 2019 at 6:44 AM William Herrin <bill at herrin.us> wrote:

> On Wed, Jun 26, 2019 at 10:51 AM ARIN <info at arin.net> wrote:
>
>> Since the launch of ARIN Online, we have been in the practice of
>> retaining all customer tickets, and this includes ticketed requests for
>> reports of the following types:
>>
>>      * Associations reports
>>      * WhoWas reports
>>      * Reassignment reports
>>      * User Reassignment reports
>>
>> After eleven years, we have well over a million such report tickets that
>> we believe should be deleted from our systems in order to improve system
>> performance, and to improve the customer experience by clearing
>> unnecessary clutter from report tickets in the ticket history. It is our
>> intention to move forward with deleting the report tickets of the above
>> types (and associated reports) that are over 90-days old, and to change
>> our ticket retention policy so that these types of tickets requesting
>> reporting will expire and be deleted after 90 days going forward.
>>
>
> Hi Folks,
>
> A million seems like nothing for a modern data system to handle. I'd
> rather see ARIN invest in technology improvements that eliminate the
> performance problem. It is, for example, usually trivial to extract large
> attachments from a database and store them on a filesystem with a link from
> the ticket. Storage on the filesystem tends to have little performance
> penalty for the application as a whole.
>
> Even if you don't, 90 days is way too short.
>
> I'm not a consumer of these particular reports but in general I find it
> convenient to be able to search every interaction I've had. I like gmail's
> approach of deleting only the things which are actually and explicitly
> trash.
>

I really have to agree with Bill here. I don't think I've ever interacted
with any service that deletes all my tickets after 90 days. Especially when
ARIN has recently raised fees on a large majority of their registrations.

-Jeff
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