[ARIN-Suggestions] Response to ACSP 2020.5: Service Availability Page

[ARIN]

On 25 February we issued the following response to ACSP 2020.5: Service 
Availability Page:

Thank you for your suggestion, numbered 2020.5 on confirmed receipt,
asking that we create and maintain a public page that provides the
status of our services. We agree this would be beneficial improvement
and will place it on our list of future improvements so that it can be
prioritized.

Thank you for participating in the ARIN Consultation and Suggestion
Process. Your suggestion will remain open until implemented.

The full text of the suggestion is available below, or at:

https://www.arin.net/participate/community/acsp/suggestions/2020-5/

Description:

ARIN should create and maintain a publicly available status page for 
their services. This status page should reflect the current operational 
status of ARIN’s services including but not limited to ARIN Online, all 
aspects of RPKI, Whois, RDAP, IRR, Regrws, hostmaster email, DNS, and 
all aspects of OTE.

Ideally, the status page would reflect each service component 
individually with a colored indicator such as red for complete service 
outage, yellow for service degradation, and green for service operating 
normally.

Additionally, the status page should link to publicly available 
post-incident reports.

Value to Community:

As ARIN has both planned and unplanned outages, a status page provides 
the community which is dependent on ARIN for technical services a quick 
method to determine information necessary for troubleshooting 
operational issues, especially during non-business hours when ARIN plans 
most of its scheduled maintenance. This status page would also provide 
the community transparency into ARIN’s technical operations, earning 
trust and building confidence for those dependent on ARIN for their 
technical needs.



Regards,


The American Registry for Internet Numbers (ARIN)