[ARIN-Suggestions] Response to Suggestion 2014.13: STAFF A FAST-LANE FOR IPV6 AND ASN REQUESTS

[ARIN]

ARIN has issued its initial response to ACSP Suggestion 2014.13. The 
suggestion and response text are provided below. This suggestion is now 
closed and is available at:

https://www.arin.net/participate/acsp/suggestions/2014-13.html

Regards,

Communications and Member Services
American Registry for Internet Numbers (ARIN)

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Suggestion: *

Since Registration Services is backlogged with IPv4 requests and extra 
processing measures for those requests, ARIN should devote some amount 
of staff resources to providing a fast-lane for IPv6 and ASN requests so 
that they are not stuck behind the backlog of requests for antiquated 
protocols nearing end-of-life.

*Response:*

The Service Level Agreement (SLA) that the Registration Services 
Department has committed to over the past 10 years, and in the 7 years 
preceding its formalization, has been to respond to all ticket requests 
within a 2 business day period. Currently, Registration Services is 
working within a 2-4 business day response window for IPv4 requests, due 
not only to the new operational procedures put into place when we moved 
into Phase 4 of the IPv4 Countdown plan, but also in part to the 
complexities we are seeing with many of the incoming IPv4 requests.

All other requests including Orgs, POCs, postmaster and Ask ARIN 
questions, transfers, IPv6, and ASNs, are currently being responded to 
within the designated 2 day response window. We will work diligently to 
ensure these responses continue to meet our 2 business day SLA and will 
evaluate ways to close the response time gap on IPv4 requests going forward.

It is our intention to keep the processing of ASN and IPv6 requests 
within our SLA without the creation of a fast-lane process. We have 
noted your desire that these types of requests not be slowed by the 
additional processing time requirements of the fourth phase of the IPv4 
countdown plan. We are committed to meeting the SLA, and thank you for 
your patience.

This suggestion is now closed.
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