[arin-ppml] Policy Proposal: Customer Confidentiality - revised

Member Services info at arin.net
Wed Jun 10 11:13:02 EDT 2009

Policy Proposal 95
Customer Confidentiality

The proposal originator submitted a revised version of the proposal.

The AC will review this proposal at their next regularly scheduled
meeting and decide how to utilize the proposal. Their decision will be
announced to the PPML.

In the meantime, the AC invites everyone to comment on this proposal on
the PPML, particularly their support or non-support and the reasoning
behind their opinion. Such participation contributes to a thorough
vetting and provides important guidance to the AC in their deliberations.

The ARIN Policy Development Process can be found at:

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Member Services
American Registry for Internet Numbers (ARIN)


1. Policy Proposal Name: Customer Confidentiality

2. Proposal Originator: Aaron Wendel

3. Proposal Version: 2.0

4. Date: 10 June 2009

5. Proposal type: new

6. Policy term: permanent

7. Policy statement:

ISPs may choose to enter the customer's name along with the ISP's
address and phone number in reassignments and reallocations in lieu of
the customer's address and phone number.  The customer's actual
information must be provided to ARIN on request and will be held in the
strictest confidence.

8. Rationale:

Version 2.0 clarifies the need for the customer name to remain in the
SWIP and RWHOIS information.

Customer contact lists are one of the most proprietary and confidential
pieces of information in any business.  The requirements for ISPs to
publish those lists via SWIP or RWHOIS runs contrary to good business
practices and invites competitors and others to solicit both individuals
and companies receiving reassignments and sub allocations from upstream

9. Timetable for implementation: immediate

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