[arin-ppml] Policy Proposal: Customer Confidentiality

[David Farmer]

I appreciate your honesty and directness in stating your motivations for this 
proposal.  However, as I said before;

"If withholding such information is solely in the business interest of the agent 
or service provider, the ISP in this case, and especially if it in anyway 
damages the interest of client or customer, then I'm opposed to such 
policies."

To be equally as honest and direct as you have been;

If this is only about protecting the business interest of the ISPs then go away. 
However, if we can both protect the business interest of the ISPs and the 
privacy, confidentiality and other interests of Internet end users then maybe 
we can do something.  

If a customer has a business need to have the full information disclosed as it 
is in the current policy then they should have that right, as the end user of 
the address space their business need must out weigh your business need 
as the ISP.  The reason you have been allocated address space in the first 
place is to provide it to end users to meet their needs in connecting to the 
Internet. 

If we can find a way to disclose less information about the Internet end user 
and protect the interest of the ISP, the end user, and the public interest in 
proper use of address space then we will have a good proposal.

I believe this could be a useful proposal that I can support, but if it remains 
focused solely on the business interest of the ISPs then I will have to opose 
it. 

On 9 Jun 2009 Aaron Wendel wrote:

> I think people are missing the point.
> 
> This is about a requirement that businesses publish customer lists in
> a publically available forum where their competitors or anyone else
> who has no business with the information can get to it.  This is a
> solution to stop the ********s out there from farming my SWIP
> information and calling my customers to solicit their business.
> 
> If the customer wants to be responsible for the network then they can
> choose to have the provider SWIP the IPs with their information.  This
> policy simply gives the ISP a choice as to whether they want to
> publish their customer information or not.
> 
> Nothing in this proposal's wording or intention removes any ISP from
> the requirement that their information be available and accurate.
> 
> Aaron
> 
> 
> -----Original Message-----
> From: arin-ppml-bounces at arin.net [mailto:arin-ppml-bounces at arin.net]
> On Behalf Of James Hess Sent: Tuesday, June 09, 2009 10:20 PM To:
> Kevin Stange Cc: arin-ppml at arin.net Subject: Re: [arin-ppml] Policy
> Proposal: Customer Confidentiality
> 
> [snip]
> > Privacy of personal information is something our customers regularly
> > ask us about because our system automatically publishes their
> > information in rwhois.  In many cases, these customers do not have
> > the technical
> [snip]
> I oppose this policy, because sufficient privacy is already provided
> by the NPRM under section 4.2.3.7.6
> https://www.arin.net/policy/nrpm.html#four2376
> 
> If you are the responsible party for a business'  computer network,
> your business contact information is not personal information. And
> your organization's identity and address are not personal information.
> 
> For the reasons already mentioned by others, it is essential  that
> public contact and address information be available  for  assignees of
> IP space who participate in the public internet.
> 
> 
> There are suitable means available to indicate on a WHOIS record that
> the ISP should be contacted instead of the end-user.   A  "Comment"
> and additional Abuse POC  can be entered on the record.
> 
> Current policy does not appear to say an ISP POC  cannot be listed as
> an additional contact on an  end-user  re-allocated network record
> either.
> 
> 
> --
> -J
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===============================================
David Farmer                                      Email:farmer at umn.edu
Office of Information Technology
Networking & Telecomunication Services
University of Minnesota		       Phone: 612-626-0815
2218 University Ave SE		       Cell: 612-812-9952
Minneapolis, MN 55414-3029	       FAX: 612-626-1818
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