[ppml] Policy Proposal 2003-1: Human Point of Contact

[Mury]

Just for the record when voting on this one, I echo these sentiments.  I
sure can't put my name on everything and I don't see anyone in my company
being willing or able to fullfill this request.

As someone mentioned earlier, role accounts exist for a reason.  We do an
excellent job of responding to any coorespondence this way.  To put this
task on a single person, even for a company our size, is asking us to no
longer respond to people.

Isn't it much like asking an ARIN employee to give out their email and
phone to handle all new requests for IPs?

I would venture to guess that ARIN thinks they are doing a much better job
with their automated process than routing everything through a single
employee.  Why would it be any different for us?

If things really break down and you can't get a role account to respond,
then there are conventional methods available to you.

Mury

On Tue, 4 Mar 2003, McBurnett, Jim wrote:

> > That sounds like a volunteer to me... You're available 24/7 right?
> >
> > Let's get real here, that policy isn't just bad it's absurd.
> > Role accounts
>
> I remember a job I once had where when someone called and asked for
> Roger Williams, someone became Roger. HMMM-
> Should role accounts become no longer valid, I believe that many will
> find their own Roger. Sad to say, but I do not want my name plastered any
> more around the web than it already is.
>
>
> > exist for a reason, and 99% of the time it is to improve
> > communications.
> > I'd suggest that trying to solve the 1% of the cases where people are
> > hiding behind roles by breaking the other 99% is not the way to go.
> >
> > I'd also suggest that it is a fallacy to project what you consider
> > "reasonable" in your business onto others. For example, who is the 1
> > person that you would recommend to handle all of UUNet's issues?
>
> Ah 1 person.. Sounds like Roger is in the bldg again...
> I think we can say Roger is a Role account, but only in fact not in
> Policy.
>
> This policy will never work.  If the one is a tech and he/she will never
> be able to finish the task, if the one is in management and he/she will just
> delegate, and hence the one is no longer a one....
>
> Either way, what happens when the one goes on vacation, gets sick etc,
> change the address for 1 day?
>
> anyway I think this policy is a little bit too strict.
> and I can't foresee it working... nor it being enforceable..
> Is ARIN going to ask for a drivers license # for every
> new contact?
> I think this policy needs to meet another old friend, Davy Jones..
>
> Jim
>
> >
> > --
> > Richard A Steenbergen <ras at e-gerbil.net>
> > http://www.e-gerbil.net/ras
> > GPG Key ID: 0xF8B12CBC (7535 7F59 8204 ED1F CC1C 53AF 4C41
> > 5ECA F8B1 2CBC)
> >
>