[arin-discuss] Bringing back IP resource Request Templates

[Owen DeLong]

Not really.

I can prepare and submit an email template BY HAND pretty quickly.

It takes much longer to navigate the web process and I don't get the advantage of using my preferred editor in the process.

I do number resource applications for several of my consulting clients on a fairly regular basis. When I was doing these with templates, it generally took between 1 and 5 hours less in terms of my labor time for the complete process.

Admittedly, templates are only one part of that 1-5 hours. The other part includes the fact that each ticket update is not sent to me in email, but, instead, I get an email notification to go back to ARIN online, log in all over again, navigate to the applicable ticket, eyeball parse the whole list of updates looking for the latest one, then if it requires forwarding to my client for further information or comment, I have to copy it off the web site, paste it into email (which the website seems to be designed to make as difficult as possible), then try and make it legible to my client. All of this takes time that was never necessary when this was handled in email using simple text.

Owen

On Apr 2, 2012, at 12:52 PM, Alec Ginsberg wrote:

> Once again...  All of these reasons are simply illustrating problems that could be fixed.  For example a proper HA infrastructure that is architected properly.
> 
> So for all the email template fans.  Would you be ok if it was an XML template?
> 
> Sent from my iPhone
> 
> On Apr 2, 2012, at 2:49 PM, "Robert Marder" <ram at robertmarder.com> wrote:
> 
>> This is another very good reason.
>> 
>> Just take a look at ARIN's recent maintenance: email templates were 
>> queued, the web interface and the REST API were both completely down.
>> 
>> It's simply much easier and more reliable to automate email template 
>> submissions than deal with the web interface or web api.
>> 
>> On 02.04.2012 14:41, John Brown wrote:
>>> Templates don't require a web browser.
>>> I've watched hardware vendors move away from CLI to Web based config.
>>> It sucks for many reasons.  Web looks nicer but doesn't always work
>>> when you need it to.
>>> 
>>> 
>>> Email templates allow for a Fire and forget.
>>> Web template (via api, curl, etc) requires that the server be
>>> reachable and able to process in realtime.
>>> 
>>> eMail template can be generated, sent to the SMTP server and then 
>>> handled.
>>> If ARIN's system isn't able to process, that's ok, the email is
>>> QUEUED, either a secondary MX in the "inbox".
>>> 
>>> Meanwhile the human can go home and know that the job is submitted,
>>> save lost email in transit.
>>> 
>>> If the request requires a change, you can easily edit the email
>>> template and re-submit.  Not so with dynamic / live web interface.
>>> 
>>> 
>>> ARIN should provide multiple I/O paths.
>>> 
>>> 
>>>> -----Original Message-----
>>>> From: arin-discuss-bounces at arin.net [mailto:arin-discuss-
>>>> bounces at arin.net] On Behalf Of Chris Cappuccio
>>>> Sent: Monday, April 02, 2012 1:30 PM
>>>> To: Robert Marder
>>>> Cc: arin-discuss at arin.net
>>>> Subject: Re: [arin-discuss] Bringing back IP resource Request 
>>>> Templates
>>>> 
>>>> On 04/02/12 12:24, Robert Marder wrote:
>>>>> I agree as well.
>>>>> 
>>>>> Templates are easier to fill out and it's nice to have a 
>>>> convenient
>>>>> log of all my requests.
>>>> Most of the cases made here for templates seem like lame excuses. 
>>>> The web
>>>> interface could do all of these things and do them better than your 
>>>> e-mail
>>>> client. What do you think the money that you pay to ARIN goes for?
>>>> 
>>>> The real reason would be that folks who do lots of small/frequent 
>>>> updates
>>>> have to do them by hand instead of doing them on the web. But the 
>>>> web
>>>> interface is supposed to accommodate that as well. We're talking 
>>>> about
>>>> dumping text editors and SMTP for HTTP forms which can be handled
>>>> automatically as well. But the people who need this functionality 
>>>> have
>>>> probably already figured out how to get it with ARIN.
>>>> 
>>>> Chris
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