[ARIN-consult] Oppose retiring email templates

Owen DeLong owen at delong.com
Sun Sep 27 11:39:30 EDT 2009

I think people are assuming that the processing of email templates is  
and/or cannot be automated to the extent that web forms can.

That simply isn't accurate.  Email template parsing into the database  
as I understand, automated. Sure, there are more ways for email  
to come in with incorrect syntax/etc. and those create exceptions that  
require manual processing, but, generally, email templates can be just
as automated as processing web forms.

As such, I don't see the logic behind pressuring people to the web  


On Sep 26, 2009, at 11:24 AM, Barry Shein wrote:

> This'll probably be unpopular and perhaps someone has said this I
> haven't read every single world but maybe institute a charge (possibly
> rising over time) for submitting email templates like the airlines do
> with online vs phone reservations (and we know we ALL want to emulate
> the airlines' customer service!)
> That way it'll either die of its own accord / market pressure or if
> priced correctly you'll have income specific to this activity to hire
> someone to torture by making them sit in the office and type received
> email templates into the web interface when received all day.
>     "never argue with a fool, just take their money!" - some wag
> -- 
>        -Barry Shein
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