[arin-tech-discuss] ARIN reassign mail rejected but no reason why.

[Jon Worley]

Hello Lorraine,

It sounds like you’d prefer to work on this directly with us as opposed to publicly on the arin-tech-discuss list.  I will contact you off-list to get details about the problem.

Regards,

Jon Worley
Technical Services Manager
ARIN Registration Services
https://www.arin.net/
hostmaster at arin.net
703.227.0660

From: arin-tech-discuss <arin-tech-discuss-bounces at arin.net<mailto:arin-tech-discuss-bounces at arin.net>> on behalf of "nyguerillagirl brainycode.com" <nyguerrillagirl at brainycode.com<mailto:nyguerrillagirl at brainycode.com>>
Date: Tuesday, January 10, 2017 at 5:51 PM
To: Michael Crossin <mcrossin at arin.net<mailto:mcrossin at arin.net>>, "arin-tech-discuss at arin.net<mailto:arin-tech-discuss at arin.net>" <arin-tech-discuss at arin.net<mailto:arin-tech-discuss at arin.net>>
Subject: [arin-tech-discuss] ARIN reassign mail rejected but no reason why.



Our company uses e-mail to register and release IPs with ARIN.  We recently received the following mail:


Hello,

ARIN was unable to process your request:

    An error occurred while processing your template. Please contact us.

Many errors can be prevented by ensuring your e-mail client
sends mail as "Plain Text", not as "HTML" or "Rich Text".
ARIN only accepts templates in plain text format.

Please do not hesitate to contact us if you have any additional
questions, comments, or concerns.

Web: Ask ARIN while logged in to your ARIN Online account
E-mail: hostmaster at arin.net<mailto:hostmaster at arin.net>
Phone: +1.703.227.0660

Regards,

Registration Services
American Registry for Internet Numbers


I left out the details of the request.  We usually get specific error details. Who should we send the contents to in order to get  better idea on what went wrong


Thanks,

Lorraine Figueroa
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.arin.net/pipermail/arin-tech-discuss/attachments/20170110/955fb871/attachment.html>