[ppml] Policy Proposal 2007-6 - Abandoned
Alex
alex at basespace.net
Tue May 22 20:10:41 EDT 2007
- Previous message: [ppml] Policy Proposal 2007-6 - Abandoned
- Next message: [ppml] Policy Proposal 2007-6 - Abandoned
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]
> We're a colo facility, so it's all downstream and yes we've had to > face this. > > I was instrumental in changing our policies to force renumbering > *AND* return of the original space, and I've been the point of > contact for all the pain. I have personally taken on the migration > efforts for those customers, and personally assisted them with the > migrations. Nobody here has felt the pain more than me, and frankly > there really wasn't all that much. I am boggled by this assertion. Did you really take responsibility for looking up how to change the IP address on whatever ancient hardware and software each customer had colocated with you? Furthermore, did you not have customers who pushed back on this and were unhappy that you needed to touch their machine? > So far it hasn't cost us a single customer, and we're more in danger > of filling up our 5th building right now and not having space to sell. I congratulate you on your customer service. All I can say is, your experience does not match mine. When I had to renumber, it was painful, and customers were unhappy, and a couple of them did leave shortly thereafter - not of course admitting that the renumbering was the cause. The real question, though, is: are you willing to do it all again every few years when your upstream from whom you get PA space is bought, or changes its prices or its policies? The real problem with lack of PI space is it removes freedom of choice from the little guy, which places negotiating power in the hands of the big upstream providers.
- Previous message: [ppml] Policy Proposal 2007-6 - Abandoned
- Next message: [ppml] Policy Proposal 2007-6 - Abandoned
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]
More information about the PPML mailing list