Draft Policy 2010-3: Customer Confidentiality

[Member Services]

Draft Policy 2010-3
Customer Confidentiality

Draft Policy 2010-3 comes from the successful petition of "Policy
Proposal 95: Customer Confidentiality." The draft policy is being posted
for adoption discussion on the PPML and at the Public Policy Meeting in
Toronto in April. The text of this draft policy is under the control of
the petitioner, Aaron Wendel, until the conclusion of the Public Policy
Meeting.

Draft Policy 2010-3 is below and can be found at:
https://www.arin.net/policy/proposals/2010_3.html

You are encouraged to discuss Draft Policy 2010-3 on the PPML prior to
the April Public Policy Meeting. Both the discussion on the list and
at the meeting will be used by the ARIN Advisory Council to determine
the community consensus for adopting this as policy.

The ARIN Policy Development Process can be found at:
https://www.arin.net/policy/pdp.html

Draft Policies and Proposals under discussion can be found at:
https://www.arin.net/policy/proposals/index.html

Regards,

Member Services
American Registry for Internet Numbers (ARIN)


## * ##


Draft Policy 2010-3
Customer Confidentiality

Version/Date: 2 February 2010

Policy statement:

ISPs may choose to enter the customer's name along with the ISP's
address and phone number in reassignments and reallocations in lieu of
the customer's address and phone number.  The customer's actual
information must be provided to ARIN on request and will be held in the
strictest confidence.

Rationale:

Version 2.0 clarifies the need for the customer name to remain in the
SWIP and RWHOIS information.

Customer contact lists are one of the most proprietary and confidential
pieces of information in any business.  The requirements for ISPs to
publish those lists via SWIP or RWHOIS runs contrary to good business
practices and invites competitors and others to solicit both individuals
and companies receiving reassignments and sub allocations from upstream
providers.

Timetable for implementation: immediate