[arin-tech-discuss] Puzzled about registration failure

[Jon Worley]

Hi Lorraine,

Neither “create recipient customer” call works today. I looked at the associated Org ID (ATGS) and I don’t think you’re associated with that particular Org ID. I used an API key from one of the associated web users and it worked fine. You may want to check with your folks to make sure you’re actually associated with ATGS and/or using an API key from an associated web user. That should fix the problem.

If that doesn’t solve things or if you need more info, let me know.

Thanks,

-Jon

Jon Worley
Senior Technology Architect
Office of the Chief Customer Officer
American Registry for Internet Numbers (ARIN)

From: arin-tech-discuss <arin-tech-discuss-bounces at arin.net> on behalf of "nyguerillagirl brainycode.com" <nyguerrillagirl at brainycode.com>
Reply-To: "nyguerillagirl brainycode.com" <nyguerrillagirl at brainycode.com>
Date: Thursday, April 22, 2021 at 5:39 PM
To: "arin-tech-discuss at arin.net" <arin-tech-discuss at arin.net>, "lf1296 at att.com" <lf1296 at att.com>
Subject: [arin-tech-discuss] Puzzled about registration failure

Recently we have seen issue swipping to Canada.
Here is a request we sent successfully on 2021-01-19

URL: https://reg.arin.net/rest/net/NET6-2607-F9A8-1/customer?apikey=XXX-XXXX-XXXX-XXXX-XXXX
METHOD: POST
PAYLOAD: <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<customer xmlns="http://www.arin.net/regrws/core/v1">
<customerName>MESSER CONSTRUCTION CO</customerName>
<iso3166-1>
<name>CANADA</name>
<code2>CA</code2>
<code3>CAN</code3>
<e164>1</e164>
</iso3166-1>
<streetAddress>
<line number="1">800 Hwy 22</line>
</streetAddress>
<city>Trail</city>
<iso3166-2>BC</iso3166-2>
<postalCode>V1R 4L8</postalCode>
<parentOrgHandle>NET6-2607-F9A8-1</parentOrgHandle>
<registrationDate></registrationDate>
<handle></handle>
<privateCustomer>false</privateCustomer>
</customer>

The request above returned MC-3185 And was able to SWIP 2607:f9a8:1000:500::/56 I see parent is NET6-2607-F9A8-1, everything looks right with this one.

We sent this one on ] 2021-04-12  (recently) and it failed with the error message:
ERROR: The API Key used in the request does not belong to an REGISTRY Online user that is linked to a POC with the authority to modify the specified record.

URL: https://reg.arin.net/rest/net/NET6-2607-F9A8-1/customer?apikey=XXX-XXXX-XXXX-XXXX-XXXX
METHOD: POST
PAYLOAD: <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<customer xmlns="http://www.arin.net/regrws/core/v1">
<customerName>TECH MAHINDRA, INC.</customerName>
<iso3166-1>
<name>CANADA</name>
<code2>CA</code2>
<code3>CAN</code3>
<e164>1</e164>
</iso3166-1>
<streetAddress>
<line number="1">165 Sparks Street</line>
</streetAddress>
<city>Ottawa</city>
<iso3166-2>ON</iso3166-2>
<postalCode>K1P 5B9</postalCode>
<parentOrgHandle>NET6-2607-F9A8-1</parentOrgHandle>
<registrationDate></registrationDate>
<handle></handle>
<privateCustomer>false</privateCustomer>
</customer>

We used the same API in both requests. Note, both ips also fall into the same parent subnet in ARIN.

Any ideas why it is erroring out?

Thanks
Lorraine Figueroa
lf1296 at att.com

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