[arin-tech-discuss] Why is ADMIN being flooded with e-mail from customers??

[Mark Kosters]

Hi

Thank you for reaching out with this question.

ARIN is required by community established policy to validate each point of contact in the ARIN database at least once per year.

https://www.arin.net/policy/nrpm.html#three6

We send an email to each point of contact in ARIN Whois once per year asking them to validate their contact information. Included with the request for them to validate their own point of contact data, we include information about how their data was placed in the ARIN database and Whois. In the case of reassigned networks, information about the upstream provider who created their reassignment record is included in the email for their reference.

There is currently a proposed policy being discussed by the community on the Public Policy Mailing List (PPML) that could potentially remove the requirement for ARIN to conduct annual verification for points of contact that are associated with reassigned networks and organizations. More information about that proposal is available here:

https://www.arin.net/policy/proposals/2017_3.html

If you are interested in point of contact validation requirements, please participate this policy discussion.

Thank you, again.
Mark Kosters

From: arin-tech-discuss <arin-tech-discuss-bounces at arin.net> on behalf of "nyguerillagirl brainycode.com" <nyguerrillagirl at brainycode.com>
Date: Monday, January 8, 2018 at 2:09 PM
To: "arin-tech-discuss at arin.net" <arin-tech-discuss at arin.net>, "hk2514 at att.com" <hk2514 at att.com>
Subject: [arin-tech-discuss] Why is ADMIN being flooded with e-mail from customers??


The AT&T Admin for net12 space has been receiving a flood of e-mails from customers (500+ emails/daily). This has been happening since March of last year (2017).



Here is an example:



From: Aaron Howard [mailto:ahoward at usacs.com]
Sent: Friday, January 05, 2018 2:00 PM
To: KOSAL, HALUK <hk2514 at att.com<mailto:hk2514 at att.com>>
Cc: STIEGLER, ROBERT J <rs9806 at att.com<mailto:rs9806 at att.com>>
Subject: RE: ARIN POC Created

Was the POC for ARIN modified to Mary Moyer as of yet?

Just following up so the emails go to the proper email box.

Aaron Howard
Lead Engineer, Network and Security
ahoward at usacs.com<mailto:ahoward at usacs.com>
(330) 4925322 ext 2025















From: Aaron Howard
Sent: Tuesday, December 12, 2017 9:51 AM
To: 'hk2514 at att.com' <hk2514 at att.com<mailto:hk2514 at att.com>>
Cc: 'STIEGLER, ROBERT J' <rs9806 at att.com<mailto:rs9806 at att.com>>
Subject: RE: ARIN POC Created

Was following up to see if the POC for ARIN for this account can be updated to Mary Moyer – email address mmoyer at escallate.com<mailto:mmoyer at escallate.com>?

From: Aaron Howard
Sent: Monday, November 27, 2017 12:59 PM
To: 'hk2514 at att.com' <hk2514 at att.com<mailto:hk2514 at att.com>>
Subject: FW: ARIN POC Created

Can we please get the POC for ARIN updated to Mary Moyer with the email address of mmoyer at escallate.com<mailto:mmoyer at escallate.com>?

From: STIEGLER, ROBERT J [mailto:rs9806 at att.com]
Sent: Monday, November 27, 2017 12:28 PM
To: Aaron Howard <ahoward at usacs.com<mailto:ahoward at usacs.com>>
Cc: STIEGLER, ROBERT J <rs9806 at att.com<mailto:rs9806 at att.com>>
Subject: RE: ARIN POC Created

Respond to hk2514 at att.com<mailto:hk2514 at att.com> asking him to update.

From: Aaron Howard [mailto:ahoward at usacs.com]
Sent: Monday, November 27, 2017 9:58 AM
To: STIEGLER, ROBERT J <rs9806 at att.com<mailto:rs9806 at att.com>>
Subject: FW: ARIN POC Created

I'm not even sure where to begin to get the contact email address updated.

They must have Monette's email from the first order. It would be good to get the email address updated to mmoyer at escallate.com<mailto:mmoyer at escallate.com>.

They will only be monitoring Monette's email address for so long.

Aaron Howard
Lead Engineer, Network and Security
ahoward at usacs.com<mailto:ahoward at usacs.com>
(330) 4925322 ext 2025















-----Original Message-----
From: Mary Moyer
Sent: Monday, November 27, 2017 7:02 AM
To: Aaron Howard <ahoward at usacs.com<mailto:ahoward at usacs.com>>; Christopher Fuson <fusonc at usacs.com<mailto:fusonc at usacs.com>>
Subject: FW: ARIN POC Created

This came to the mrichards email address.
Apologies if you have already seen this.

Let me know if I need to do something.


-----Original Message-----
From: ARIN Hostmaster [mailto:hostmaster at arin.net]
Sent: Tuesday, November 21, 2017 3:24 AM
To: Monette Richards <mrichards at escallate.com<mailto:mrichards at escallate.com>>
Subject: ARIN POC Created

Your ISP, AT&T Services, Inc., has registered you as the Point of Contact (POC) for your organization's IP addresses shown in the American Registry for Internet Numbers (ARIN)'s public Whois.

ARIN is the non-profit Internet number registry for the U.S., Canada and parts of the Caribbean. ARIN's Whois is the public registry of IP Addresses issued in this region.

Note:
Because you are now a POC registered in ARIN's Whois, you will receive an email annually from ARIN asking you to confirm that your contact information is still accurate.

The following POC information has been registered for you by AT&T Services, Inc. and will be visible shortly in ARIN's Whois:

Name: Monette RICHARDS
Handle: RICHA589-ARIN
Company: ESCALLATE LLC
Address: 5200 STONEHAM ROAD
City: NORTH CANTON
State/Prov: OH
PostalCode: 44720
Country: US
RegDate: 11-21-2017 03:23:12
Updated: 11-21-2017 03:23:12
Phone: +1-330-232-8124 (Office)
Email: mrichards at escallate.com<mailto:mrichards at escallate.com>

Questions about the POC information and IP addresses your ISP has registered for you and your organization should be directed to your ISP.

You can contact your ISP (ATTW-Z) using their current Whois information:

Name: HALUK KOSAL
Handle: HKO3-ARIN
Phone: +1-732-420-4259 (Office)
Email: hk2514 at att.com<mailto:hk2514 at att.com>

For help with other issues, please contact us by using the Ask ARIN function from within your ARIN Online account, sending an email to ARIN Hostmaster <hostmaster at arin.net<mailto:hostmaster at arin.net>>, or calling our Help Desk at 703.227.0660. The Help Desk is available Monday through Friday, 7:00 AM to 7:00 PM Eastern time.

Regards,

ARIN Registration Services Department
IMPORTANT WARNING The documents accompanying this transmission may contain health information that is legally privileged. This information is only intended for the use of the recipient named. The authorized recipient of this information is prohibited from disclosing it to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or action taken in reliance on the contents of this document is strictly prohibited. If you have received this information in error, please notify the sender immediately so that arrangements can be made for the return or destruction of these documents. Health care information is personal and sensitive information related to a person's health care. It is being emailed to you after appropriate authorization from the patient or under circumstances that do not require authorization. You are obligated to maintain it in a safe, secure and confidential manner. Re-disclosure without additional patient authorization or as permitted by law is prohibited. Unauthorized re-disclosure or failure to maintain confidentiality could subject you to civil liability and penalties described in federal and state law.

IMPORTANT WARNING The documents accompanying this transmission may contain health information that is legally privileged. This information is only intended for the use of the recipient named. The authorized recipient of this information is prohibited from disclosing it to any other party unless required to do so by law or regulation and is required to destroy the information after its stated need has been fulfilled. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or action taken in reliance on the contents of this document is strictly prohibited. If you have received this information in error, please notify the sender immediately so that arrangements can be made for the return or destruction of these documents. Health care information is personal and sensitive information related to a person's health care. It is being emailed to you after appropriate authorization from the patient or under circumstances that do not require authorization. You are obligated to maintain it in a safe, secure and confidential manner. Re-disclosure without additional patient authorization or as permitted by law is prohibited. Unauthorized re-disclosure or failure to maintain confidentiality could subject you to civil liability and penalties described in federal and state law.



The information attached belongs to the net12 ADMIN.

ou can contact your ISP (ATTW-Z) using their current Whois information:

Name: HALUK KOSAL
Handle: HKO3-ARIN
Phone: +1-732-420-4259 (Office)
Email: hk2514 at att.com<mailto:hk2514 at att.com>

  Users should be getting the net12 Tech information.Whois-RWS

ICC-ARIN (ICC-ARIN<https://whois.arin.net/rest/poc/ICC-ARIN.html>)




What is the process for getting this updated/changed? In addition, was some change made last year that send the ADMIN information to clients?



Your quick reply is appreciated.





Thanks,

Lorraine
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