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<p class="MsoNormal" style="margin: 6pt 0in; line-height: 18pt;
background: none repeat scroll 0% 0% white;"><span
style="font-family:Helvetica;mso-fareast-font-family:
"Times New Roman";mso-bidi-font-family:"Times New
Roman"">ARIN has issued its initial response to ACSP
Suggestion 2013.29. The suggestion and response text are
provided below. This suggestion remains open and is available
at: </span><span style="font-family: Times;"></span><span
style="font-family:Times;mso-fareast-font-family:"Times New
Roman";mso-bidi-font-family: "Times New Roman""></span><span
style="font-family: Helvetica;"><br>
</span></p>
<p class="MsoNormal"
style="margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;
margin-left:0in;line-height:18.0pt;background:white"><span
style="font-family:Helvetica;mso-fareast-font-family:"Times
New Roman"; mso-bidi-font-family:"Times New
Roman""><a class="moz-txt-link-freetext" href="https://www.arin.net/participate/acsp/suggestions/2013-29.html">https://www.arin.net/participate/acsp/suggestions/2013-29.html</a></span><span
style="font-family:Times;mso-fareast-font-family:"Times New
Roman";mso-bidi-font-family: "Times New Roman""><br>
<br>
</span><span
style="font-family:Helvetica;mso-fareast-font-family:"Times
New Roman"; mso-bidi-font-family:"Times New
Roman"">Regards,</span><span style="font-family:
Times;mso-fareast-font-family:"Times New
Roman";mso-bidi-font-family:"Times New Roman""><br>
<br>
</span><span
style="font-family:Helvetica;mso-fareast-font-family:"Times
New Roman"; mso-bidi-font-family:"Times New
Roman"">Communications and Member Services</span><span
style="font-family:Times;mso-fareast-font-family:"Times New
Roman";mso-bidi-font-family: "Times New Roman""><br>
</span><span
style="font-family:Helvetica;mso-fareast-font-family:"Times
New Roman"; mso-bidi-font-family:"Times New
Roman"">American Registry for Internet Numbers (ARIN)</span><span
style="font-family:Times;mso-fareast-font-family:"Times New
Roman"; mso-bidi-font-family:"Times New Roman""><br>
<br>
</span><span
style="font-family:Helvetica;mso-fareast-font-family:"Times
New Roman"; mso-bidi-font-family:"Times New
Roman"">***</span><span style="font-family:
Times;mso-fareast-font-family:"Times New
Roman";mso-bidi-font-family:"Times New Roman""><o:p></o:p></span><b><span
style="font-family: Helvetica;mso-bidi-font-family:"Times
New Roman";color:black"><br>
Suggestion: </span></b><span
style="font-family:Arial;mso-bidi-font-family:"Times New
Roman";color:black"><o:p></o:p></span></p>
Bug Report: Timed-out ticket forms are not graceful.<br>
<br>
To reproduce:<br>
<br>
1. Log into ARIN Online<br>
2. Track Tickets<br>
3. Select an open ticket and bring up its details.<br>
4. Walk away from the browser long enough for the session to time
out.<br>
5. Come back, the ticket is still on the screen and no asynchronous
notification of the session timeout is presented.<br>
6. Not realizing that the session has timed out, enter comments for
the ticket into the text box and press submit.<br>
<br>
Expected result: A) The comments are accepted and then I am logged
out of the ticket system for inactivity, or, B) the comments are
buffered and I must log into ARIN online again to validate their
submission<br>
<br>
Actual result: I am dumped back to the logged-out state, all of my
text is lost, and I have to log in, find the ticket, and retype my
comments from scratch.<span style="font-family:
Helvetica;mso-bidi-font-family:"Times New
Roman";color:black"></span><span
style="font-family:Arial;mso-bidi-font-family:"Times New
Roman";color:black"><o:p></o:p></span>
<p class="MsoNormal"
style="margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;
margin-left:0in;line-height:18.0pt;background:white"><b><span
style="font-family: Helvetica;mso-bidi-font-family:"Times
New Roman";color:black">Response:</span></b><span
style="font-family:Arial;mso-bidi-font-family:"Times New
Roman";color:black"><o:p></o:p></span></p>
Thank you for your suggestion, which was numbered 2013.29 upon
receipt. This suggestion - specifically the behavior described in
result A, is reasonable and we plan on adding it to the list of
outstanding projects awaiting prioritization found at:
<a class="moz-txt-link-freetext" href="https://www.arin.net/features/#tbd">https://www.arin.net/features/#tbd</a>.<br>
<br>
Please note that we will be consulting the ARIN community to help
access prioritization of improvements of existing systems, as well
as additional services that the community desires. This will be fed
back into ARIN's planning process for scheduling development
resources to complete the suggestion.<br>
<br>
ARIN will keep this suggestion open until it is completed.<span
style="font-family:Helvetica; mso-bidi-font-family:"Times New
Roman";color:black"></span>
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