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<p class="MsoNormal" style="margin: 6pt 0in; line-height: 18pt;
background: none repeat scroll 0% 0% white;"><span
style="font-family:Helvetica;mso-fareast-font-family:
"Times New Roman";mso-bidi-font-family:"Times New
Roman"">ARIN has issued its initial response to ACSP
Suggestion 2011.21. The suggestion and response text are
provided below. This suggestion remains open and is available
at: </span><span style="font-family: Times;"></span><span
style="font-family:Times;mso-fareast-font-family:"Times New
Roman";mso-bidi-font-family: "Times New Roman""></span><span
style="font-family: Helvetica;"><br>
</span></p>
<p class="MsoNormal"
style="margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;
margin-left:0in;line-height:18.0pt;background:white"><span
style="font-family:Helvetica;mso-fareast-font-family:"Times
New Roman"; mso-bidi-font-family:"Times New
Roman""><a class="moz-txt-link-freetext" href="https://www.arin.net/participate/acsp/suggestions/2011-21.html">https://www.arin.net/participate/acsp/suggestions/2011-21.html</a></span><span
style="font-family:Times;mso-fareast-font-family:"Times New
Roman";mso-bidi-font-family: "Times New Roman""><br>
<br>
</span><span
style="font-family:Helvetica;mso-fareast-font-family:"Times
New Roman"; mso-bidi-font-family:"Times New
Roman"">Regards,</span><span style="font-family:
Times;mso-fareast-font-family:"Times New
Roman";mso-bidi-font-family:"Times New Roman""><br>
<br>
</span><span
style="font-family:Helvetica;mso-fareast-font-family:"Times
New Roman"; mso-bidi-font-family:"Times New
Roman"">Communications and Member Services</span><span
style="font-family:Times;mso-fareast-font-family:"Times New
Roman";mso-bidi-font-family: "Times New Roman""><br>
</span><span
style="font-family:Helvetica;mso-fareast-font-family:"Times
New Roman"; mso-bidi-font-family:"Times New
Roman"">American Registry for Internet Numbers (ARIN)</span><span
style="font-family:Times;mso-fareast-font-family:"Times New
Roman"; mso-bidi-font-family:"Times New Roman""><br>
<br>
</span><span
style="font-family:Helvetica;mso-fareast-font-family:"Times
New Roman"; mso-bidi-font-family:"Times New
Roman"">***</span><span style="font-family:
Times;mso-fareast-font-family:"Times New
Roman";mso-bidi-font-family:"Times New Roman""><o:p></o:p></span><b><span
style="font-family: Helvetica;mso-bidi-font-family:"Times
New Roman";color:black"><br>
Suggestion: </span></b><span
style="font-family:Arial;mso-bidi-font-family:"Times New
Roman";color:black"><o:p></o:p></span></p>
So: Officially, three suggestions:<br>
<br>
1. Immediately bring back resource request templates for the
convenience<br>
of those of us<br>
who understand and liked them.<br>
<br>
2. Fix the deficiencies mentioned above in the ARIN on-line process.<br>
<br>
3. Spend some time having a good UI designer go through ARIN on-line
with<br>
a fine-tooth<br>
comb and generally improve the over all user experience.<br>
<br>
BACKGROUND:<br>
<br>
Per Mark Kosters:<br>
<br>
Hi Owen<br>
<br>
I have two suggestions for you. One is to create a ACSP to improve
the<br>
interaction. Another is to start a discussion on arin-tech-discuss
as ARIN<br>
engineers hang out there. I think opening it up for discussion would
be a<br>
good thing.<br>
<br>
It is up to you.<br>
<br>
Mark<br>
<br>
From: Owen DeLong <a class="moz-txt-link-rfc2396E" href="mailto:owen@delong.com"><owen@delong.com></a><br>
Date: Wed, 27 Apr 2011 12:08:07 -0700<br>
To: Mark Kosters User <a class="moz-txt-link-rfc2396E" href="mailto:markk@arin.net"><markk@arin.net></a><br>
Subject: Fwd: ARIN-20110425-X18134 Updated<br>
<br>
This blows [ARIN On-Line resource requests compared to templates]<br>
<br>
OK, so, we can't do stuff with templates any more, that's bad
enough.<br>
<br>
However, not getting real responses to tickets and having to click
on a<br>
URL to go review<br>
the ticket history where the latest stuff shows up in the middle of
the<br>
web page presented<br>
is even worse.<br>
<br>
DO NOT WANT<br>
<br>
Owen<br>
<span style="font-family: Helvetica;mso-bidi-font-family:"Times
New Roman";color:black"></span><span
style="font-family:Arial;mso-bidi-font-family:"Times New
Roman";color:black"><o:p></o:p></span>
<p class="MsoNormal"
style="margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;
margin-left:0in;line-height:18.0pt;background:white"><b><span
style="font-family: Helvetica;mso-bidi-font-family:"Times
New Roman";color:black">Response:</span></b><span
style="font-family:Arial;mso-bidi-font-family:"Times New
Roman";color:black"><o:p></o:p></span></p>
While suggestion 2012.21 remains open pending the implementation of
changes from a user interface / usability assessment of the ARIN
website, the specific issue of resource request templates is a
duplicate of suggestion 2012.1. This was determined after discussion
with Owen.<span style="font-family:Helvetica;
mso-bidi-font-family:"Times New Roman";color:black"></span>
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