[ARIN-Suggestions] Response to ACSP 2017.16: Allow registered brokers to be added to transfer tickets

[ARIN]

On 19 October, ARIN issued its response to ACSP 2017.16: Allow 
registered brokers to be added to transfer tickets.

https://www.arin.net/participate/acsp/suggestions/2017-16.html

***

Thank you for your suggestion, numbered 2017.16 upon confirmed receipt, 
requesting brokers be allowed to be added to transfer tickets.

As you noted, it is currently possible for organizations to designate 
transfer brokers as one of their points of contact, thereby allowing 
them full access to transfer ticket communications between them and 
ARIN. This is an option available to all organizations who hold direct 
registrations in the ARIN database, regardless of membership or RSA/LRSA 
status. Separately, ARIN currently follows instructions from registrants 
inside their transfer tickets regarding communications with transfer 
brokers. If a registrant indicates inside their transfer ticket that 
they authorize ARIN to speak to a particular broker about the status and 
disposition of their transfer ticket, we follow those instructions.

It is noted that the review of transfer tickets via email communications 
would allow others who are not points of contact to be added to the 
email thread for information or other purposes during the course of 
review for transfer requests. ARIN discontinued the review of transfer 
requests via email two years ago when we brought that service and 
associated processes into our more secure ARIN Online portal. Although 
customers have the option to receive the full text of ARIN's ticket 
responses via email, all customer interaction with the ticket takes 
place inside ARIN Online.

It is possible for us to create a new contact type that would allow 
brokers, and others who might have a similar need, to provide assistance 
to companies in their ticket communications with ARIN. To help us better 
understand possible use cases and desired features in this area, we will 
conduct a community consultation on this topic. We plan to have this 
consultation posted for review by the community by Q1 of 2018.

Thank you for participating in the ARIN Consultation and Suggestion 
Process. Your suggestion will remain open until after the community 
consultation has concluded and ARIN has made implementation plans based 
on feedback received through that process.

Regards,

Communications and Member Services
American Registry for Internet Numbers (ARIN)