[ARIN-Suggestions] Response to Suggestion 2013.20: AUTO-FILL BILLING CONTACT DATA

[ARIN]

ARIN has issued its initial response to ACSP Suggestion 2013.20. The 
suggestion and response text are provided below. This suggestion is now 
closed and is available at:

https://www.arin.net/participate/acsp/suggestions/2013-20.html

Regards,

Communications and Member Services
American Registry for Internet Numbers (ARIN)

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Suggestion: *

When paying an invoice through ARIN-online, I should not have to 
re-enter my billing information. There should be a check-box to populate 
that data from my billing contact record.

*Response:*

We are going to close Suggestion 2013.20: Auto-Fill Billing Contact Data 
per staff analysis and discussion with you.

For clarity to the community, it turns out that there are minimal 
matches between the billing contact information and the payment (credit 
card) information. This suggestion was intended to further reduce entry 
of payment information and was predicated on the assumption that there 
was a high correlation between the billing contact information and 
payment information.

Staff analysis revealed two items. First, there was a very low 
correlation between the billing contact and payment information. Second, 
pre-populating the payment information with billing contact information 
would increase credit card rejections as payor would largely accept, and 
not correct, the payment information so that it accurately matched their 
payment (credit card) information.

Based on additional community feedback, ARIN staff has significantly 
reduced the required payment information to streamline the payment 
process. As a result much of the payment information has been removed 
and remaining text clarified. These changes will be released 5 April 2014.

Thank you for the suggestion which is now closed.
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