[ARIN-Suggestions] Response to Suggestion 2013.1 - EMAIL TEMPLATES FOR INTERACTING WITH RSD

[ARIN]

ARIN has issued its initial response to ACSP Suggestion 2013.1. The 
suggestion and response text are provided below. This suggestion is now 
closed and is available at:

https://www.arin.net/participate/acsp/suggestions/2013-1.html

This has been combined with the similar existing suggestion 2012.1:

https://www.arin.net/participate/acsp/suggestions/2012-1.html

Regards,

Communications and Member Services
American Registry for Internet Numbers (ARIN)

****
Suggestion: *

Return email submitted templates as an option for interacting with RSD. 
ARIN's Online submission process is overly cumbersome and actively 
inhibits me from aiding my customers in interacting with ARIN. With a 
template, I can discuss information with my customer offline prior to 
involving ARIN. I can complete ARIN templates for my customer prior to 
my customers submitting them to ARIN. Templates add value to an ISP in 
educating our customers and an option to our three-party communication 
that streamlines the ARIN request process.

*Response:*

Thank you for your suggestion, numbered 2013.1 upon receipt, to restore 
template and email functionality to better serve your customers as well 
as interact with ARIN. We will be evaluating a collaboration tool and/or 
platform to provide the functionality that you have requested as part of 
our project efforts in 2014.

I would like to point out that your request is similar to the existing 
open suggestion 2012.1. Therefore, we will close your request and note 
that your suggestion will be combined with 2012.1. We will also note in 
suggestion 2012.1 that similar functionality has been requested 2013.1 
and should be considered in weighing the priority of suggestion 2012.1.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.arin.net/pipermail/arin-suggestions/attachments/20130227/e7314dbd/attachment.html>