[ARIN-Suggestions] Response to Suggestion 2011.21: ARIN ONLINE USER INTERFACE

[ARIN]

ARIN has issued its initial response to ACSP Suggestion 2011.21. The 
suggestion and response text are provided below. This suggestion remains 
open and is available at:

https://www.arin.net/participate/acsp/suggestions/2011-21.html

Regards,

Communications and Member Services
American Registry for Internet Numbers (ARIN)

****
Suggestion: *

So: Officially, three suggestions:

1. Immediately bring back resource request templates for the convenience
of those of us
who understand and liked them.

2. Fix the deficiencies mentioned above in the ARIN on-line process.

3. Spend some time having a good UI designer go through ARIN on-line with
a fine-tooth
comb and generally improve the over all user experience.

BACKGROUND:

Per Mark Kosters:

Hi Owen

I have two suggestions for you. One is to create a ACSP to improve the
interaction. Another is to start a discussion on arin-tech-discuss as ARIN
engineers hang out there. I think opening it up for discussion would be a
good thing.

It is up to you.

Mark

From: Owen DeLong <owen at delong.com>
Date: Wed, 27 Apr 2011 12:08:07 -0700
To: Mark Kosters User <markk at arin.net>
Subject: Fwd: ARIN-20110425-X18134 Updated

This blows [ARIN On-Line resource requests compared to templates]

OK, so, we can't do stuff with templates any more, that's bad enough.

However, not getting real responses to tickets and having to click on a
URL to go review
the ticket history where the latest stuff shows up in the middle of the
web page presented
is even worse.

DO NOT WANT

Owen

*Response:*

While suggestion 2012.21 remains open pending the implementation of 
changes from a user interface / usability assessment of the ARIN 
website, the specific issue of resource request templates is a duplicate 
of suggestion 2012.1. This was determined after discussion with Owen.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.arin.net/pipermail/arin-suggestions/attachments/20130201/260d0d17/attachment.html>