[arin-ppml] Draft Policy ARIN-2021-7: Make Abuse Contact Useful

Owen DeLong owen at delong.com
Wed Oct 27 15:49:53 EDT 2021


I’d vote no. Your definition of success appears to be based on the number of complaints generated rather than
on the actions taken as a result of those complaints.

I think that data on the latter would show that your “success” is much less than your current estimate.

Owen


> On Oct 27, 2021, at 07:22 , JORDI PALET MARTINEZ via ARIN-PPML <arin-ppml at arin.net> wrote:
> 
> Maybe I should review and resubmit my abuse-c proposal now that it is clear that at least in other 2 RIRs is being a success?
> 
> https://www.arin.net/vault/policy/proposals/ARIN_prop_264_orig.html
> 
> https://www.arin.net/vault/policy/proposals/2019_5.html
> 
> 
> Regards,
> Jordi
> @jordipalet
> 
> 
> 
> El 27/10/21 16:02, "ARIN-PPML en nombre de Michael Peddemors" <arin-ppml-bounces at arin.net en nombre de michael at linuxmagic.com> escribió:
> 
>    -1, I appose.
> 
>    Anything that further waters down the requirement for a valid abuse 
>    'email' harms the internet as a whole.  We are still waiting for more 
>    ARIN action on invalid data, and more enforcement on the requirement to 
>    respond to abuse reports using the current methods.
> 
>    Other methods may have barrier(s) to adoption, and put more onus on the 
>    reporter, rather than the network operator.
> 
>    While 'adding' additional methods may on the surface seem harmless, it 
>    will allow network operators to position themselves as preferring the 
>    alternative form of contact, and slowly stop paying attention the 
>    current methods.
> 
>    Not to mention, ARIN hasn't reached the level it can validate the 
>    simpler 'phone' and 'email', or affect corrections on invalid data, 
>    increasing the complexity of 'compliance' checking, is not something 
>    that ARIN has the capabilities of doing effectively.
> 
>    (And my personal bone to pick, reporting inaccurate contact information 
>    to ARIN, does not result in that information being corrected.)
> 
> 
> 
>    On 2021-10-26 1:18 p.m., ARIN wrote:
>> On 21 October 2021, the ARIN Advisory Council (AC) accepted 
>> "ARIN-prop-303: Make Abuse Contact Useful" as a Draft Policy.
>> 
>> Draft Policy ARIN-2021-7 is below and can be found at:
>> 
>> https://www.arin.net/participate/policy/drafts/2021_7/ 
>> <https://www.arin.net/participate/policy/drafts/2021_7/>
>> 
>> You are encouraged to discuss all Draft Policies on PPML. The AC will 
>> evaluate the discussion in order to assess the conformance of this draft 
>> policy with ARIN's Principles of Internet number resource policy as 
>> stated in the Policy Development Process (PDP). Specifically, these 
>> principles are:
>> 
>> * Enabling Fair and Impartial Number Resource Administration
>> 
>> * Technically Sound
>> 
>> * Supported by the Community
>> 
>> The PDP can be found at:
>> 
>> https://www.arin.net/participate/policy/pdp/ 
>> <https://www.arin.net/participate/policy/pdp/>
>> 
>> Draft Policies and Proposals under discussion can be found at:
>> 
>> https://www.arin.net/participate/policy/drafts/ 
>> <https://www.arin.net/participate/policy/drafts/>
>> 
>> Regards,
>> 
>> Sean Hopkins
>> 
>> Senior Policy Analyst
>> 
>> American Registry for Internet Numbers (ARIN)
>> 
>> Draft Policy ARIN-2021-7: Make Abuse Contact Useful
>> 
>> Problem Statement:
>> 
>> ARIN’s process of attaching an abuse contact to resource records is of 
>> limited utility. The phone number is often an unmanned voicemail that 
>> refers the caller to a web page while the email address is commonly an 
>> auto-responder which does the same. Because the emails often involve 
>> problematic content they can get lost in filters making it hard to even 
>> find the URL let alone get an abuse report to go through. This is 
>> further exacerbated by folks who write programs to automatically 
>> generate unverified abuse reports and email them to the ARIN contact, 
>> flooding the mailbox with useless reports that no human being is 
>> assigned to look through.
>> 
>> With responsible network providers, the process for dealing with network 
>> abuse instead usually starts with a web page. The web page provides 
>> instructions and may offer forms for describing the abuse and uploading 
>> supporting material of the nature that the service provider needs in 
>> order to take action.
>> 
>> It would be helpful for ARIN to support the abuse reporting process they 
>> actually use.
>> 
>> Policy statement:
>> 
>> Strike -
>> 
>> From 2.12 “and one valid abuse”
>> 
>> From 3.6.2 “Abuse”
>> 
>> Add:
>> 
>> 2.1.2 To “organization information must include…zip code equivalent,” 
>> add “an abuse reporting URL”
>> 
>> 4.2.3.7.3.2: replace “upstream Abuse and Technical POCs " with “upstream 
>> Technical POCs and URLs for reporting abuse”
>> 
>> 6.5.5.3.1: replace “upstream Abuse and Technical POCs " with “upstream 
>> Technical POCs and URLs for reporting abuse”
>> 
>> Timetable for implementation: Whenever
>> 
>> Anything Else:
>> 
>> Initial implementation suggested to replace the abuse POC with a URL 
>> pointing to ARIN’s display of the same POC record which was used for 
>> abuse reporting. Should support multiple URLs so that if desired an 
>> organization can specify both “mailto:somebody at here” and “tel:1234567” 
>> if that’s how they actually want abuse reported to them.
>> 
>> 
>> _______________________________________________
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>> 
> 
> 
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