[arin-ppml] Draft Policy ARIN-2021-7: Make Abuse Contact Useful
Owen DeLong
owen at delong.com
Wed Oct 27 15:49:53 EDT 2021
I’d vote no. Your definition of success appears to be based on the number of complaints generated rather than
on the actions taken as a result of those complaints.
I think that data on the latter would show that your “success” is much less than your current estimate.
Owen
> On Oct 27, 2021, at 07:22 , JORDI PALET MARTINEZ via ARIN-PPML <arin-ppml at arin.net> wrote:
>
> Maybe I should review and resubmit my abuse-c proposal now that it is clear that at least in other 2 RIRs is being a success?
>
> https://www.arin.net/vault/policy/proposals/ARIN_prop_264_orig.html
>
> https://www.arin.net/vault/policy/proposals/2019_5.html
>
>
> Regards,
> Jordi
> @jordipalet
>
>
>
> El 27/10/21 16:02, "ARIN-PPML en nombre de Michael Peddemors" <arin-ppml-bounces at arin.net en nombre de michael at linuxmagic.com> escribió:
>
> -1, I appose.
>
> Anything that further waters down the requirement for a valid abuse
> 'email' harms the internet as a whole. We are still waiting for more
> ARIN action on invalid data, and more enforcement on the requirement to
> respond to abuse reports using the current methods.
>
> Other methods may have barrier(s) to adoption, and put more onus on the
> reporter, rather than the network operator.
>
> While 'adding' additional methods may on the surface seem harmless, it
> will allow network operators to position themselves as preferring the
> alternative form of contact, and slowly stop paying attention the
> current methods.
>
> Not to mention, ARIN hasn't reached the level it can validate the
> simpler 'phone' and 'email', or affect corrections on invalid data,
> increasing the complexity of 'compliance' checking, is not something
> that ARIN has the capabilities of doing effectively.
>
> (And my personal bone to pick, reporting inaccurate contact information
> to ARIN, does not result in that information being corrected.)
>
>
>
> On 2021-10-26 1:18 p.m., ARIN wrote:
>> On 21 October 2021, the ARIN Advisory Council (AC) accepted
>> "ARIN-prop-303: Make Abuse Contact Useful" as a Draft Policy.
>>
>> Draft Policy ARIN-2021-7 is below and can be found at:
>>
>> https://www.arin.net/participate/policy/drafts/2021_7/
>> <https://www.arin.net/participate/policy/drafts/2021_7/>
>>
>> You are encouraged to discuss all Draft Policies on PPML. The AC will
>> evaluate the discussion in order to assess the conformance of this draft
>> policy with ARIN's Principles of Internet number resource policy as
>> stated in the Policy Development Process (PDP). Specifically, these
>> principles are:
>>
>> * Enabling Fair and Impartial Number Resource Administration
>>
>> * Technically Sound
>>
>> * Supported by the Community
>>
>> The PDP can be found at:
>>
>> https://www.arin.net/participate/policy/pdp/
>> <https://www.arin.net/participate/policy/pdp/>
>>
>> Draft Policies and Proposals under discussion can be found at:
>>
>> https://www.arin.net/participate/policy/drafts/
>> <https://www.arin.net/participate/policy/drafts/>
>>
>> Regards,
>>
>> Sean Hopkins
>>
>> Senior Policy Analyst
>>
>> American Registry for Internet Numbers (ARIN)
>>
>> Draft Policy ARIN-2021-7: Make Abuse Contact Useful
>>
>> Problem Statement:
>>
>> ARIN’s process of attaching an abuse contact to resource records is of
>> limited utility. The phone number is often an unmanned voicemail that
>> refers the caller to a web page while the email address is commonly an
>> auto-responder which does the same. Because the emails often involve
>> problematic content they can get lost in filters making it hard to even
>> find the URL let alone get an abuse report to go through. This is
>> further exacerbated by folks who write programs to automatically
>> generate unverified abuse reports and email them to the ARIN contact,
>> flooding the mailbox with useless reports that no human being is
>> assigned to look through.
>>
>> With responsible network providers, the process for dealing with network
>> abuse instead usually starts with a web page. The web page provides
>> instructions and may offer forms for describing the abuse and uploading
>> supporting material of the nature that the service provider needs in
>> order to take action.
>>
>> It would be helpful for ARIN to support the abuse reporting process they
>> actually use.
>>
>> Policy statement:
>>
>> Strike -
>>
>> From 2.12 “and one valid abuse”
>>
>> From 3.6.2 “Abuse”
>>
>> Add:
>>
>> 2.1.2 To “organization information must include…zip code equivalent,”
>> add “an abuse reporting URL”
>>
>> 4.2.3.7.3.2: replace “upstream Abuse and Technical POCs " with “upstream
>> Technical POCs and URLs for reporting abuse”
>>
>> 6.5.5.3.1: replace “upstream Abuse and Technical POCs " with “upstream
>> Technical POCs and URLs for reporting abuse”
>>
>> Timetable for implementation: Whenever
>>
>> Anything Else:
>>
>> Initial implementation suggested to replace the abuse POC with a URL
>> pointing to ARIN’s display of the same POC record which was used for
>> abuse reporting. Should support multiple URLs so that if desired an
>> organization can specify both “mailto:somebody at here” and “tel:1234567”
>> if that’s how they actually want abuse reported to them.
>>
>>
>> _______________________________________________
>> ARIN-PPML
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>>
>
>
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