[arin-ppml] Policy idea: POC Validation

[Jay Hennigan]

On 4/13/15 1:29 PM, Owen DeLong wrote:
> David,
>
> I don’t see the angry phone call as the problem. I see it as a symptom.
>
> The problem is the incorrect registrations. I want us to find out about those incorrect registrations and resolve them. I certainly don’t want to simply remove the symptom (angry phone call) by masking the problem (incorrect registration).

They aren't necessarily incorrect registrations, they're redundant 
registrations never requested by the POC. I've been on the receiving end 
of this for several years. Here's one issue as I've observed it.

We're a regional ISP, and from time to time will have a customer out of 
our service area with a need for direct Internet access. We contract 
with several major providers for this, and one of them is Centurylink.

CenturyLink has some form of (presumably automated) process where they 
process our order and submit my contact information from their order to 
ARIN, consisting of my email address, phone number, etc. but with the 
street address of our end-user customer.

For each of these, ARIN generates a separate unique POC record and then 
sends annual POC validation requests. Of course, until I get these 
annual requests, I have no idea that the POC records even exist.

ARIN apparently expects me to, for each and every one of these, jump 
through several flaming hoops on their website to obtain a login, then 
validate each and every one of them separately.

For anyone who hasn't done so, and this should be a requirement for 
anyone in ARIN's web coding group, go to the ARIN page and try to set up 
authentication for an existing POC for yourself that you didn't know 
existed. It isn't exactly fun, nor quick, nor intuitive.

I haven't needed to resort to angry phone calls, but have generally been 
able to resolve this by email. Ignore the auto-response that suggests 
you do this yourself on the ARIN website, unless you like pain.

-- 
Jay Hennigan | CCIE #7880 | jay at impulse.net | www.impulse.net
Voice +1.805.884.6323 | Fax +1.805.880.1523 | WB6RDV
Chief Network Architect | Impulse Advanced Communications