[arin-ppml] Policy regulate ARIN's responds time.

[Lu Heng]

Hi John:

Thanks for timely reply.

The last reply we post in the ticket was 28th Nov, and with 2 phone
calls alone the way, we did not receive single words yet.

I would hope at least we can achieve a discussion like the one we have here.

On Tue, Dec 10, 2013 at 9:12 PM, John Curran <jcurran at arin.net> wrote:
>
> On Dec 11, 2013, at 3:51 AM, Lu Heng <h.lu at anytimechinese.com> wrote:
>> Hi John
>>
>> The ticket number was only mailed to you but not the list.
>>
>> The problem being raise here is not about the information ARIN
>> requested or if we willing to provided or what we'd like to discuss
>> with ARIN(or in another words, the nature of the ticket, please keep
>> it confidential as it should) , it is only about the responds time.
>
> Acknowledged.
>
>> In average we get 3 weeks or more responds time in a single sentence
>> or simple question we sent to ARIN, as I understand from every RIR's
>> roles- to be secretary of each regional community, in any request to
>> ARIN, regardless it is about recourse or not, I believe it is nature
>> to have hostmaster or someone working at ARIN actively communicate
>> with its members or future members, or even just someone in the
>> community,  And I believe if there is a misunderstand from the member
>> side, hostmaster should actively explain to members about the
>> policy--as the hostmaster or ARIN should have the best understanding
>> of the policy--not its members, its ARIN's job to explain to its
>> member or future member the exact implantation of the policy. In our
>> case, we just think we have a different understanding of the policy
>> then the hostmaster, and we are trying to discuss it with
>> hostmaster--nothing else, no more than just a discussion, we very
>> possible be wrong on our side as obviously ARIN should be the most
>> experienced party with its own community's policy, but as a future new
>> member, we believe discussion and getting active reply in the ticket
>> to future our request--it is just nature of ARIN'S job.
>
> That is generally correct (it is the nature of ARIN's job to respond to
> these requests), but I will note that some requests pose new challenges,
> e.g. processing of non-native languages at ARIN, which may cause initial
> delays in responding while we determine our our options for handling such.
>
>> Even though I would also personally believe it is odd to put responds
>> time requirement in the policy, but from what we had experience in
>> past months, a simple question awaiting answer over a month, I believe
>> there might be some necessity to it.
>
> I can assure you that we can now respond much faster to these types of
> requests in the future, having done necessary research into various
> options for processing.  This does not change the need to be compliant
> with the adopted number resource policy in order to receive approval
> for a request, but we can provide a timely response indicating what is
> needed for processing and/or acceptable formats.
>
> Thanks,
> /John
>
> John Curran
> President and CEO
> ARIN
>
>
>



-- 
--
Kind regards.
Lu

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