[arin-ppml] private whois record

Chris Engel cengel at conxeo.com
Wed Aug 8 10:36:15 EDT 2012

> It's not about who wants to receive (or not receive) sales calls?  It's
> about who you trust your organization's network to?  It's about who you
> trust to receive and handle the first notice that your network is either
> having troubles or causing troubles, or that a server on your network has
> been compromised and is causing damage to someone else.  Who do you
> think
> should be in that position?
> Patrick

You don't need the first point of contact to be a highly paid and highly trained engineer. It doesn't take much technical training to differentiate between a sales call and someone who is experiencing serious disruption coming from your network.  It's pretty much the same deal with calling your doctors office outside of normal hours. The first person to pick up the phone isn't the doctor or even an RN. It's an answering service operator, that's because you don't need much training to do some very basic screening and categorization of the call....  and what a Doctor is responsible for is a heck of alot more important then an  average endpoint network admin.  The only thing that really matters is that for a genuine problem, you get a timely response from someone who can act on it. Needing to speak to an answering service or CSR first to determine that you aren't just some guy trying to sell routers,  isn't too much to ask in exchange for a publically published contact that is actively monitored.  YMMV. 

Christopher Engel 

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