[arin-ppml] Policy Proposal 95: Customer Confidentiality

Aaron Wendel aaron at wholesaleinternet.net
Fri Jan 29 19:37:26 EST 2010

What is the proposal distinguished between "Hosted" customers and
"Downstream" customers?  Meaning that if they have infrastructure in a
datacenter you control verses receive transit service from you in their own
facility.  What would you think of that?


-----Original Message-----
From: arin-ppml-bounces at arin.net [mailto:arin-ppml-bounces at arin.net] On
Behalf Of George Bonser
Sent: Friday, January 29, 2010 6:25 PM
To: James Hess; Joe Morgan
Cc: arin-ppml at arin.net
Subject: Re: [arin-ppml] Policy Proposal 95: Customer Confidentiality

> You as upstream cannot assist,  if a network device outside of your
> management is impacting  their  connectivity  to  another peer,    or
> a  misconfigured firewall is  making  their  DNS  server  unavailable
> to someone who needs to send them mail.
> Please see RFC 1173,   Section 3.

Exactly.  Unless the provider is doing 100% managed services for all
hosts in that net block, calling the provider is usually a waste of
time.  What if that block of IP addresses is actually in use in someone
else's colo or back at the customer's office?  What is the provider
going to do except (hopefully) give you the information you should have
already been able to get.  And what if it is midnight local on a
weekend?  Is the person on duty going to know that they are even allowed
to give out the customer contact info?

There are so many problems with this at so many levels for no other
reason than to protect someone's customer list and absolutely no benefit
to any other segment of the community.

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