[arin-ppml] Policy Proposal 95: Customer Confidentiality

[Kevin Kargel]

> 
> That is really not the point of this proposal. The point is that I
> should not have to give up my entire customer list to my competitors.
> If somebody is having problems with a company doing business under my
> IP space then there is no reason why they cant contact my arin abuse
> poc. I would rather those go to me than to the customer that can just
> ignore it. I already have problems with people sending complaints to
> the wrong places and I never even get contacted with the abuse
> complaint. I don't understand as arin can request the information why
> does it need to be open to the public?

I will agree with what you are saying insofar as that you should be able to act as PoC for your customer so long as you will be reachable and capable of doing something about issues in a reasonable time.

If you are no more than a reseller who has no technical responsibility for the customers' network then I disagree.
  
The problem I have is that when there is a serious and immediate problem that resolution of the problem can be delayed greatly if I have to contact a third order representative who then has to contact a second order representative who then has to contact the end user.  It can be days or weeks before I am able to wend through the maze of contacts.

I maintain that at a minimum the abuse contact should be a real person who has the power and authority to resolve network issues, not just someone who knows someone who knows how to contact someone who can get hold of the admin.  

I would go so far as to say that company information could be anonymized so long as the abuse PoC is a live and responsive and authoritative contact.

If you are managing the network for your customer then are you not in reality the proper PoC? 

I also think this should be an option at the end customers' direction.  They, not you, should make the determination of what PoC information is entered.  Can they not already designate you as their agent?

I have as my customers companies who are technically illiterate and who properly and appropriately contract out their network operations to a single local tech house.  IMHO that tech house should be the abuse PoC for all of those companies.

I don't care who the IP address is assigned to.  I do care who the tech admin is that is assigned to the IP address.




> 
> On Thu, Jan 28, 2010 at 4:42 PM, Scott Leibrand <scottleibrand at gmail.com>
> wrote:
> > On 1/28/2010 2:35 PM, Ted Mittelstaedt wrote:
> >>
> >> Kevin Kargel wrote:
> >>>
> >>> I agree with and support the AC's decision to abandon Policy proposal
> 95.
> >>>
> >>
> >> So do I, but I would suggest that anyone opposed DO NOT respond to
> >> this.  All your doing is re-opening the discussion again which is,
> >> of course, exactly what the submitter wants.
> >
> > I voted to abandon this proposal, but IMO it's still perfectly valid to
> > discuss the issue here on PPML.  Specifically, the question at hand is
> > whether to make this proposal a draft policy and discuss it at the
> > face-to-face public policy meeting in Toronto.  The AC gave our opinion,
> and
> > now it's up to the community to petition to advance the proposal if
> enough
> > of you disagree with the AC on the matter.
> >
> > This is also the first use of the petition process under the new PDP, so
> I'm
> > hoping to see the process run smoothly, whatever the outcome.
> >
> > -Scott
> > _______________________________________________
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> >
> 
> 
> 
> --
> Thank You,
> Joe Morgan
> Joe's Datacenter, LLC
> http://joesdatacenter.com
> _______________________________________________
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