[arin-ppml] Petition Underway - Policy Proposal 95
Ed.Wrona at aeroflex.com
Tue Feb 2 15:52:03 EST 2010
> Sorry bout that.
> Your comments below echo my situation exactly and I am sitting
> here now thinking about changing our info.
> I am wondering, however, is it by design that you have left the
> business contact info in whois, even though as you say, there will
> be NO response during off-hours ?
On Feb 2, 2010, at 3:50 PM, "Wrona, Ed" <Ed.Wrona at aeroflex.com> wrote:
> -Ed Wrona
> On Feb 2, 2010, at 11:08 AM, "Chris Engel"
> <cengel at sponsordirect.com> wrote:
>> Michael Dillon wrote:
>> "I really do not understand why people do not support the basic and
>> fundamental principle of only recording contact information in the
>> whois directory for people who are READY, WILLING and ABLE to TAKE
>> ACTION when contacted. "
>> Michael is absolutely correct in this. The idea that the business/
>> end user contact listed will be some-one who is ready/willing/able
>> to take action on an issue 24/7/365 is simply a pipe dream.... it's
>> not going to happen. Even for REAL Enterprises (i.e. not your mom &
>> pop shops) only the very large ones are going to have a PUBLICALY
>> listed contact number that is manned round the clock. Very few
>> have NOC coverage that is 24/7/365.
>> With my company....which is definately a real enterprise... you'll
>> see our business contact info listed. If you hit those, you are NOT
>> going to get a response outside of normal business hours. I'm not
>> going to put my cell-phone/home-phone number on ANY of those public
>> listings...nor would I ask any Tech that works for me to do the same.
>> Now, my Service Providers do have 24/7/365 NOC's and they DO have a
>> contact list with our home/cell phone numbers. They even have an
>> escalation list so they know who to try first, and who next if they
>> can't get a response. They are the ones that are perfectly suited
>> to act as Gatekeepers to determine whether a situation really
>> warrants an emergency phone call or whether contact can wait for
>> normal business hours. So if it's 2:00 AM on Sunday morning and
>> some-one is getting hit by a DoS attack from our Network...by
>> jingo, they'll get ahold of one of us....but if it's an offer for
>> Cheap Web Hosting in India (and yes we have gotten those that we
>> KNOW, due to the address used, came in through WHOIS
>> listings)...well that doesn't really need some-one to be woken out
>> of bed to answer.
>> For most companies, it actualy makes alot more sense to be listing
>> thier service providers contact info then thier own (if the service
>> provider allows it).
>> Christopher Engel
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