[arin-ppml] Petition Underway - Policy Proposal 95
Ed.Wrona at aeroflex.com
Tue Feb 2 15:50:20 EST 2010
Your comments below echo my situation exactly and I am sitting
here now thinking about
I am wondering, however, is it by design that you have left the
business contact info in whois, even though as you say, there will be
response during off-hours ?
On Feb 2, 2010, at 11:08 AM, "Chris Engel" <cengel at sponsordirect.com>
> Michael Dillon wrote:
> "I really do not understand why people do not support the basic and
> fundamental principle of only recording contact information in the
> whois directory for people who are READY, WILLING and ABLE to TAKE
> ACTION when contacted. "
> Michael is absolutely correct in this. The idea that the business/
> end user contact listed will be some-one who is ready/willing/able
> to take action on an issue 24/7/365 is simply a pipe dream.... it's
> not going to happen. Even for REAL Enterprises (i.e. not your mom &
> pop shops) only the very large ones are going to have a PUBLICALY
> listed contact number that is manned round the clock. Very few have
> NOC coverage that is 24/7/365.
> With my company....which is definately a real enterprise... you'll
> see our business contact info listed. If you hit those, you are NOT
> going to get a response outside of normal business hours. I'm not
> going to put my cell-phone/home-phone number on ANY of those public
> listings...nor would I ask any Tech that works for me to do the same.
> Now, my Service Providers do have 24/7/365 NOC's and they DO have a
> contact list with our home/cell phone numbers. They even have an
> escalation list so they know who to try first, and who next if they
> can't get a response. They are the ones that are perfectly suited to
> act as Gatekeepers to determine whether a situation really warrants
> an emergency phone call or whether contact can wait for normal
> business hours. So if it's 2:00 AM on Sunday morning and some-one
> is getting hit by a DoS attack from our Network...by jingo, they'll
> get ahold of one of us....but if it's an offer for Cheap Web Hosting
> in India (and yes we have gotten those that we KNOW, due to the
> address used, came in through WHOIS listings)...well that doesn't
> really need some-one to be woken out of bed to answer.
> For most companies, it actualy makes alot more sense to be listing
> thier service providers contact info then thier own (if the service
> provider allows it).
> Christopher Engel
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