[arin-ppml] Policy Proposal 95: Customer Confidentiality

[michael.dillon at bt.com]

> Exactly.  Unless the provider is doing 100% managed services 
> for all hosts in that net block, calling the provider is 
> usually a waste of time.  What if that block of IP addresses 
> is actually in use in someone else's colo or back at the 
> customer's office?  What is the provider going to do except 
> (hopefully) give you the information you should have already 
> been able to get.  And what if it is midnight local on a 
> weekend?  Is the person on duty going to know that they are 
> even allowed to give out the customer contact info?
> 
> There are so many problems with this at so many levels for no 
> other reason than to protect someone's customer list and 
> absolutely no benefit to any other segment of the community.

Fact is that to solve the kind of issues that are under discussion
all you need is a phone number. You don't need to know the customer's
name or their physical location.

--Michael Dillon