[arin-ppml] Policy Proposal: Customer Confidentiality

[Milton L Mueller]

Good catch, David. The policy should be amended to read, "If the customer requests, ISPs may choose to enter their own address and phone number in reassignments and reallocations in lieu of the customer's address and..."

Milton Mueller
Professor, Syracuse University School of Information Studies
XS4All Professor, Delft University of Technology
------------------------------
Internet Governance Project:
http://internetgovernance.org
 

> -----Original Message-----
> From: arin-ppml-bounces at arin.net 
> [mailto:arin-ppml-bounces at arin.net] On Behalf Of David Farmer
> Sent: Tuesday, June 09, 2009 10:08 AM
> To: arin-ppml at arin.net
> Subject: Re: [arin-ppml] Policy Proposal: Customer Confidentiality
> 
> In general, the concept of privacy or confidentially attaches to 
> the client or customer not to the agent or service provider.  An 
> example, attorney client privilege is a right of the client and a 
> duty of the attorney, it is for the benefit of the client not the 
> attorney.
> 
> If withholding such information is solely in the business interest 
> of the agent or service provider, the ISP in this case, and 
> especially if it in anyway damages the interest of client or 
> customer, then I'm opposed to such policies.
> 
> Customer information is not solely the property of the agent or 
> service provider, the client or customer should have the 
> controlling interest in such information.
> 
> I generally support an effort to increased Customer 
> Confidentially, but it needs to focus on the Customer's interest 
> not solely on the ISP's interest.  So I am worried about how 
> this proposal is written and that it seems to focus on the ISP's 
> interest not the Customer's interest. 
> 
> It maybe as simple as requiring an ISP to provide the actual 
> customer information in Whois if direct by the customer to do 
> so.  That might be all it takes to put the customer's interest 
> ahead of the ISP's interest.
> 
> I'm fine with an ISP choosing the default action, but the 
> customer should have a choice about their information, not 
> solely the ISP.
> 
> On 9 Jun 2009 Member Services wrote:
> 
> > 1. Policy Proposal Name: Customer Confidentiality
> > 
> > 2. Proposal Originator: Aaron Wendel
> > 
> > 3. Proposal Version: 1.0
> > 
> > 4. Date: 9 June 2009
> > 
> > 5. Proposal type: new
> > 
> > 6. Policy term: permanent
> > 
> > 7. Policy statement:
> > 
> > ISPs may choose to enter their own address and phone number in
> > reassignments and reallocations in lieu of the customer's 
> address and
> > phone number.  The customer's actual information must be provided to
> > ARIN on request and will be held in the strictest confidence.
> > 
> > 8. Rationale:
> > 
> > Customer contact lists are one of the most proprietary and
> > confidential pieces of information in any business.  The 
> requirements
> > for ISPs to publish those lists via SWIP or RWHOIS runs contrary to
> > good business practices and invites competitors and others 
> to solicit
> > both individuals and companies receiving reassignments and sub
> > allocations from upstream providers.
> > 
> > 9. Timetable for implementation: immediate
> 
> 
> ===============================================
> David Farmer                                      Email:farmer at umn.edu
> Office of Information Technology
> Networking & Telecomunication Services
> University of Minnesota		       Phone: 612-626-0815
> 2218 University Ave SE		       Cell: 612-812-9952
> Minneapolis, MN 55414-3029	       FAX: 612-626-1818
> ===============================================
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