[arin-ppml] (no subject)
cengel at sponsordirect.com
Mon Dec 7 13:08:54 EST 2009
John Curran wrote:
" and in fact, AcmeI has agreed by contract to be reachable for network operations purposes. In fact, AcmeI has the very same provisions in their contract with HostingCo, and HostingCo has (at least in theory) a person reachable via cell for handling their server issues. AcmeI also wants to make sure that HostingCo's subdelegation is very visible to the community, so that the first call goes to the party which is most likely to be able to solve the problem. "
John, obviously it's in the ISP's interest to do as little work there as possible, in order to reduce thier operating costs. On the other side of the coin, one of the reasons why customers choose one service provider over another is the level and type of services they provide to thier customers. I would think that who's information goes in the technical contact field would be something to be worked out individualy between the block-holder and thier service provider(s) at each level in the chain. Since there is no "one size fits all" solution that would cover well all (or even a majority) individual cases. In EITHER case, however, I am still curious as to WHY anything more then Technical Contact Phone # & E-mail is REQUIRED to be published in order to achieve the desired end?
Currently SWIPS/WHOIS collects and publishes far more information then that, does it not? None of which would be neccessary or particularly useful for the purpose of getting in touch with some-one that can act upon the technical issues at question.
I mean how is it neccesary/useful for some-one to know that Block X is owned by ACME Corp at 123 South Main Street, if the entity who is ACTUALY responsible for handling technical issues for them is Computer Consultants, Inc ?
I would think that the information that would be required to address the issue would be...
IP Address #: x.x.x.x
Tech Contact E-mail: abuse at ComputerConsultants.com
Tech Contact Phone: 1-555-555-5555
Why is there a need to publish anything more then that?
More information about the ARIN-PPML