[arin-ppml] Policy Proposal: whois POC e-mail cleanup

Chris Grundemann cgrundemann at gmail.com
Thu Aug 21 14:49:17 EDT 2008

A response to the annual POC email should be required for verification that
the email address is in fact valid.  If there is no response to the email
after X amount of time, the automated system should replace the POC address
with "REFUSED RESPONSE" or some such.  The list of POCs with this marking
should be reviewed by ARIN staff and manual contact attempts could be made
at their discretion.  A provision for further action to be taken if manual
contact methods fail should be considered (locking the POC from making other
changes, deleting the POC, etc).  A list of address blocks without valid
POCs should be made easily available to the community.

On Thu, Aug 21, 2008 at 7:55 AM, Member Services <info at arin.net> wrote:

> ARIN received the following policy proposal. In accordance with the ARIN
> Internet Resource Policy Evaluation Process, the proposal is being
> posted to the ARIN Public Policy Mailing List (PPML) and being placed on
> ARIN's website.
> The ARIN Advisory Council (AC) will review this proposal at their next
> regularly scheduled meeting. The AC may decide to:
>     1. Accept the proposal as written. If the AC accepts the proposal,
> it will be posted as a formal policy proposal to PPML and it will be
> presented at a Public Policy Meeting.
>     2. Postpone their decision regarding the proposal until the next
> regularly scheduled AC meeting in order to work with the author. The AC
> will work with the author to clarify, combine or divide the proposal. At
> their following meeting the AC will accept or not accept the proposal.
>     3. Not accept the proposal. If the AC does not accept the proposal,
> the AC will explain their decision via the PPML. If a proposal is not
> accepted, then the author may elect to use the petition process to
> advance their proposal. If the author elects not to petition or the
> petition fails, then the proposal will be closed.
> The AC will assign shepherds in the near future. ARIN will provide the
> names of the shepherds to the community via the PPML.
> In the meantime, the AC invites everyone to comment on this proposal on
> the PPML, particularly their support or non-support and the reasoning
> behind their opinion. Such participation contributes to a thorough
> vetting and provides important guidance to the AC in their deliberations.
> The ARIN Internet Resource Policy Evaluation Process can be found at:
> http://www.arin.net/policy/irpep.html
> Mailing list subscription information can be found at:
> http://www.arin.net/mailing_lists/
> Regards,
> Member Services
> American Registry for Internet Numbers (ARIN)
> ## * ##
> Policy Proposal Name: whois POC e-mail cleanup
> Author: Ted Mittelstaedt
> Proposal Version: 1
> Submission Date: 8/20/2008
> Proposal type: new
> Policy term: permanent
> Policy statement:
> Under Directory Services in the NRPM
> add section 3.6 titled "Reliability of Whois information"
> 3.6.1  ARIN will use an automated system that once a year will attempt
> to e-mail all separate e-mail addresses in the directory. (including
> abuse addresses)  At it's discretion, ARIN will attempt to contact by
> regular mail or phone all POC entries that have invalid e-mail addresses
> (i.e. e-mail addresses that bounce mail sent to them) and give them a 3
> month deadline for correction of their mail address.  The automated
> system will not use a mail cluster or other mail transmission software
> that is incompatible with commonly available anti-spam technologies,
> such as greylisting.
> LIR POC's that fail to respond to paper mails or telephone calls will
> have Their e-mail address replaced with "REFUSED RESPONSE" in the
> directory. Non-legacy POCs will be requested to remedy the situation by
> their next billing date.  At it's discretion and considering the size or
> number of complaints about an organization, ARIN may require the
> organization to supply accurate contact information in it's directory
> entry as a condition of accepting payment from the organization for
> registration renewals.
> POCs belonging to blocks reassigned by LIRs who fail to respond will be
> replaced by the POC of the reassigning LIR.
> The automated e-mails will have a text string titled "ARIN Automated POC
> e-mail test" identifying them so that automated trouble ticket systems
> can be programmed to automatically delete the mail messages instead of
> replying to them.
> Other standard mailing list practices will be followed by ARIN to insure
> the absence of e-mail loops, etc.
> 3.6.1  ARIN will supply a report to the community, updated monthly, that
> lists the percentage of "REFUSED RESPONSE" POCs, the percentage of POCs
> that accept e-mails, and the percentage of POC addresses that have not
> responded but have not yet been notified by paper mail or telephone.
> Rationale:
> As the entire Internet community gets closer to the date that IPv4 will
> be exhausted, more attention is being focused on the possibility that
> there is significant amounts of allocated IPv4 that is abandoned.  There
> are also concerns that as the amount of usable IPv4 space gets more and
> more crowded, that Internet criminals are turning to abandoned IPv4
> space that is still listed as allocated in the whois directories to use
> to make attacks on hosts on the Internet.  Because of these reasons, it
> is becoming more important that users of ARIN's whois data have a
> reasonable expectation that it is accurate.
> The current NRPM has a mechanism for adding, modifying, and deleting
> POCs. However it also carries an assumption that POCs belonging to
> defunct companies will be removed when the bills for allocated IP
> addressing cease being paid, and the address resources are then returned
> to the ARIN pool as a result. The problem is that this assumption does
> not hold true for so-called "Legacy" IP address holders since they do
> not pay a yearly fee.  Furthermore, billing for the IP addressing
> allocations is done through paper mail, thus it is possible for a POC to
> have a valid street address, but an invalid E-mail address, and not be
> caught because they are current on their account.  This is becoming a
> serious issue because contacting a POC via a street address is too slow
> for victims of an attack from a hijacked IP block to be able to complain
> to the block owners and the block owners to be able to catch the
> perpetrators.
> Timetable for implementation: Immediate
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Chris Grundemann
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