[ppml] those pesky users...

[Durand, Alain]

> the right  argument to make to mgmt is, "small, 
> incremental costs now will give us a seemless,
> smooth transition when the event occurs
> since we will have had the time to work out the prolems. 
>  Waiting till the last momeny/year will cause the costs to be 
> much higher and the transition much worse - causing our customers to 
> re-evaluate their use of our services."

Or, in other words, risk management and business continuity.

  - Alain.