[ppml] Policy Proposal 2003-1: Human Point of Contact

[Owen DeLong]

While I can accept that the implementation of the policy might fall short
of it's ideal, I think that can be addressed through ARIN operations better
than through policy.  As such, I would appreciate your feedback if you have
ways to improve the policy or make it more effective.  I would also 
appreciate
any feedback on ways the policy could become easier for ARIN to implement
while still accomplishing it's stated goals.  I'm not saying that your
feedback below is invalid.  Quite the contrary, it is likely to be exactly
correct.  However, I'd appreciate your assistance in turning it into 
positive
action that can be taken to improve the process.

Thanks,

Owen


--On Tuesday, March 4, 2003 17:43 -0500 Jeff S Wheeler 
<jsw at five-elements.com> wrote:

> Comments below, much text removed to reduce length.
>
> On Tue, 2003-03-04 at 11:36, Member Services wrote:
>> Policy Proposal 2003-1: Human Point of Contact
>>
>> 3.  Proposed timetable for implementation:
>>
>> Once this proposal is ratified, ARIN should update it's registration
>> services agreement to reflect the new policy within 30 days.  Existing
> It took months for the ARIN staff to get the new templates worked out
> and usable.  I have a hard time believing that this would be implemented
> well in a 30 day timeframe, as sad as that seems from the outside.
>> ORG and other bodies should receive notification of the change and the
>> requirement to comply during that same period.  They should be required
>> to comply within 90 days of the date the notification is sent to the
>> existing ADMIN-C.
>>
>> After that time has elapsed, ARIN staff should be expected to
>> investigate  and take further appropriate action on any complaint
>> received about lack  of human contact in any resource record.
>>
>> Appropriate action is left to the discretion of the ARIN AC, but should
>> include ARIN staff contacting the hidden human contacts to try and find
>> resolution.
> Again, from my outsider's perspective, it seems like the ARIN does not
> have the necessary resources to perform its current duties, even with a
> budget excess in the millions of US Dollars.  I assume this is due to an
> aversion to adding headcount with the assumption that registration needs
> will decrease as the economy slows and new IT spending decreases; or
> that management is simply incapable of growing beyond the current volume
> and complexity of operations no matter what resources are available.
>
> If either of my above assumptions are true, I doubt that any more ARIN
> human resources would be available to conduct these investigations.  For
> that reason this proposal seems a bit far-fetched.
>
> --
> Jeff S Wheeler <jsw at five-elements.com>
>
>