<html><head></head><body><div dir="ltr"><div dir="ltr"><div dir="ltr" style="mso-line-height-rule:exactly;-webkit-text-size-adjust:100%;direction:ltr;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:20px 0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal;"><tr style="font-size:0;"><td align="center" style="vertical-align:middle;"><img src="cid:image728475.png@1FBC975A.294710BD" height="50" border="0" alt="" style="height:50px;min-height:50px;max-height:50px;font-size:0;" /></td><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:8px 0 0 16px;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:0 0 2px;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Matt Harris<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px;">​</span></td><td align="left" style="vertical-align:top;font-size:0;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="padding:0 6px;vertical-align:top;font-family:Calibri,Arial,sans-serif;">|</td></tr></table></td><td align="left" style="vertical-align:top;color:#6B33C2;font-family:Calibri,Arial,sans-serif;">VP of Infrastructure</td></tr></table></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="padding:0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:2px 0 0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">816‑256‑5446</td><td align="left" style="vertical-align:top;font-size:0;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="padding:0 6px;vertical-align:top;font-family:Calibri,Arial,sans-serif;">|</td></tr></table></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Direct</td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:700;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="padding:0;vertical-align:top;font-family:Calibri,Arial,sans-serif;">Looking for help?</td></tr><tr style="font-size:0;"><td align="left" style="padding:0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:4px 0 24px;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#201C6F;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><span style="text-decoration:underline;"><a href="https://help.netfire.net/" target="_blank" id="LPlnk689713" title="Submit a ticket to our helpdesk!" style="text-decoration:underline;color:#201C6F;"><strong style="font-weight:400;">Helpdesk</strong></a></span></td><td align="left" style="vertical-align:top;font-size:0;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="padding:0 6px;vertical-align:top;font-family:Calibri,Arial,sans-serif;">|</td></tr></table></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><span style="text-decoration:underline;"><a href="mailto:help@netfire.net" target="_blank" id="LPlnk689713" titl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c) choice of 2FA system (SMS vs OTP) isn't an XOR selection, i.e. any supported 2FA system can be used to login at any given time.<br>I believe TOTP and/or FIDO both require significant user education, even among ARIN users, and AFAIK no user-friendly guides exist today.<br>
<br>
-Adam<br></blockquote><div><br></div><div>A couple of points here: </div><div><br></div><div>For one, I would never want SMS 2fa to be allowed on my account. I have had totp setup for years with no issues. Adding an additional vulnerability to my existing strong configuration is not acceptable. So indeed, if SMS is an option that 2fa users can opt into, it must be that, and not something that those of us with totp configurations currently need to opt out of, or worse, are forced to accept. </div><div><br></div><div>Another is that I disagree that TOTP or FIDO require significant user education. TOTP apps for android and ios are readily available and easy to use: in most of them (Google Authenticator is a good example, and if you don't want to use Google's app, you can also check out Duo (owned by Cisco) or any number of other apps), the process is simply to click add account, point your device's camera at the QR code associated with the account which you'll be presented with during setup, and off you go. FIDO isn't significantly more difficult when using a yubikey with modern browsers. </div><div><br></div><div>- mdh</div><div><br></div></div></div>
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