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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoPlainText>TLDR; I now support the proposal as written.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Details:<o:p></o:p></p><p class=MsoPlainText>The wording of the announcement misled me to believe _all_ tickets were going to be given the 90 day treatment.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>It is unreasonable to assume ARIN will provide unlimited storage for user's report generation habits. Retention of a report is the responsibility of the requester.<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>The existing ticket solution is a good way to "catch and hold the data" until the requestor comes back to pick up the report that was generated. <o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Yes, it is a separate use case from “Ticket Logs” for service requests, but it is a good reuse of the underlaying infrastructure and shows economy by ARIN’s staff.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>I went through the actual workflow for all four report types to support my feedback. <o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>-Steve<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div><div style="visibility:hidden;"><img alt="" src="http://track.smtp2go.net/open/1hM7EXr_ZCTS4x.HpDZn35k_/1.gif" /></div></body></html>