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On 26 Jun 2019, at 2:23 PM, Steve Hellriegel via ARIN-consult <<a href="mailto:arin-consult@arin.net" class="">arin-consult@arin.net</a>> wrote:<br class="">
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I read the proposal and said to myself, really? ARIN wrote this and thought it isn’t crazy?<o:p class=""></o:p></div>
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I suggest that tickets are retained for 18 months. That allows tickets to live past 1 renewal cycle of the ARIN account the NL user is registered with.<o:p class=""></o:p></div>
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3 months (90 days) is insufficient time to resolve tickets, we often have tickets open longer, and may need to refer to an older ticket to resolve the open ticket.<o:p class=""></o:p></div>
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18 months seems like an ideal tradeoff between needing to purge data (for performance, and ARIN liability, which you didn’t mention, noticed that) and have enough retention to complete complex, multi-ticket issues.</div>
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<div>Steve - </div>
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<div><span class="Apple-tab-span" style="white-space:pre"></span>Note that this change would only apply to very specific tickets; those tickets which are associated with requests for the specific listed reports (Associations reports, WhoWas reports, Reassignment
reports, User Reassignment reports)</div>
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<div><span class="Apple-tab-span" style="white-space:pre"></span>While most action on the ARIN Online happen immediately, generation of these reports takes a bit of time, hence tickets are opened up for these requests so that the user can continue and do other
tasks.</div>
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<div><span class="Apple-tab-span" style="white-space:pre"></span>The proposed change would not affect the retention of the typical (non-report request) tickets.</div>
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<div><span class="Apple-tab-span" style="white-space:pre"></span>Does this clarify?</div>
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<div>/John</div>
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<div>John Curran</div>
<div>President and CEO</div>
<div>American Registry for Internet Numbers</div>
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