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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>I read the proposal and said to myself, really? ARIN wrote this and thought it isn’t crazy?<o:p></o:p></p><p class=MsoNormal>I suggest that tickets are retained for 18 months. That allows tickets to live past 1 renewal cycle of the ARIN account the NL user is registered with.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>3 months (90 days) is insufficient time to resolve tickets, we often have tickets open longer, and may need to refer to an older ticket to resolve the open ticket.<o:p></o:p></p><p class=MsoNormal>18 months seems like an ideal tradeoff between needing to purge data (for performance, and ARIN liability, which you didn’t mention, noticed that) and have enough retention to complete complex, multi-ticket issues.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>-Steve<o:p></o:p></p><p class=MsoNormal>Net253, LLC<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div><div style="visibility:hidden;"><img alt="" src="http://track.smtp2go.net/open/1hgCZkr_ZjrM5X.E3gZf7iBF/1.gif" /></div></body></html>