From dianereno5 at comcast.net  Wed Feb  1 09:34:16 2023
From: dianereno5 at comcast.net (dianereno5)
Date: Wed, 01 Feb 2023 06:34:16 -0800
Subject: [ARIN-consult] Remove me from the list
Message-ID: NEBlpz2BMvwvmNEBlpdzBA.1675262058.6838748e10b6098989cf44e5f7b2fb03.MISSINGID@comcast.net

dianereno5 at comcast.net?Sent from my T-Mobile 4G LTE Device
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From info at arin.net  Thu Feb  9 15:00:28 2023
From: info at arin.net (ARIN)
Date: Thu, 09 Feb 2023 15:00:28 -0500
Subject: [ARIN-consult] =?utf-8?q?Now_Closed_=E2=80=93_Consultation_on_Ex?=
 =?utf-8?q?panding_2FA_Options_for_ARIN_Online?=
Message-ID: <73EC937E-5505-4EF1-B410-4B90B394EDEE@arin.net>

ARIN thanks those who provided valuable feedback during this consultation on expanding two-factor authentication (2FA) options for ARIN Online. This feedback will be factored into the decision on the path forward regarding additional enhancements to ARIN?s 2FA options.

Regards,

John Curran
President and CEO
American Registry for Internet Numbers (ARIN)




From info at arin.net  Mon Feb 13 13:00:37 2023
From: info at arin.net (ARIN)
Date: Mon, 13 Feb 2023 13:00:37 -0500
Subject: [ARIN-consult] Consultation on Offering ARIN Content in Multiple
 Languages
Message-ID: <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>

ARIN is seeking feedback from the community on open suggestion ACSP 2022.10 (https://www.arin.net/participate/community/acsp/suggestions/2022/2022-10/) to provide announcements and policy documents, such as the Policy Development Process (PDP) and Number Resource Policy Manual (NRPM), in Spanish and French. The aim of the suggestion is to encourage greater participation and discussion from non-native English speaking members of our community.

ARIN has investigated various options for implementing the suggestion to provide content in Spanish and French, including using translation service products and the necessary website setup and maintenance. We noted that ARIN lacks the ability to verify the accuracy of these products and discovered that there are publicly available tools that allow users to translate content as needed.

In 2022 ARIN conducted a survey with our community on what was most important for ARIN to focus on providing. According to the results of the 2022 Prioritization Survey (https://www.arin.net/participate/community/community_surveys/surveys/2022prioritization/), the suggestion for multi-lingual versions of the PDP and NRPM received the lowest rating among all suggestions ranked.

We are now gathering final input from the community on this specific issue: should ARIN provide multi-lingual support for these documents (recognizing the associated cost and limitations in verification of the translations), or instead direct users to generate their own translations as necessary?

Please provide comments to arin-consult at arin.net. You can subscribe to this mailing list at https://lists.arin.net/mailman/listinfo/arin-consult.

Discussion on arin-consult at arin.net will close on 24 February 2023. ARIN seeks clear direction through community input, so your feedback is important.

If you have any questions, please contact us at info at arin.net.

Regards,

John Curran
President and CEO
American Registry for Internet Numbers (ARIN)




From bill at herrin.us  Mon Feb 13 13:18:26 2023
From: bill at herrin.us (William Herrin)
Date: Mon, 13 Feb 2023 10:18:26 -0800
Subject: [ARIN-consult] Consultation on Offering ARIN Content in
 Multiple Languages
In-Reply-To: <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>
References: <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>
Message-ID: <CAP-guGU8wcVbW7Pfgad7CcHXFqAavMhmhT_nVGwJo_HH2EZV5Q@mail.gmail.com>

On Mon, Feb 13, 2023 at 10:00 AM ARIN <info at arin.net> wrote:
> We are now gathering final input from the community on this specific
>  issue: should ARIN provide multi-lingual support for these documents
>  (recognizing the associated cost and limitations in verification of the
>  translations), or instead direct users to generate their own translations as necessary?

They should be translated to English before attempting to translate
them to Spanish or French. Right now they're written in Jargon.

That's if they should be translated at all. Jargon has a purpose: it
offers precise meanings where ordinary language would be fuzzy.

Regards,
Bill Herrin

-- 
For hire. https://bill.herrin.us/resume/


From bill at herrin.us  Mon Feb 13 13:26:50 2023
From: bill at herrin.us (William Herrin)
Date: Mon, 13 Feb 2023 10:26:50 -0800
Subject: [ARIN-consult] [VOICE NETWORK #1670158] AutoReply: Re:
 Consultation on Offering ARIN Content in Multiple Languages
In-Reply-To: <rt-4.4.1-91430-1676312367-791.1670158-7-0@Fibernetics>
References: <RT-Ticket-1670158@Fibernetics>
 <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>
 <CAP-guGU8wcVbW7Pfgad7CcHXFqAavMhmhT_nVGwJo_HH2EZV5Q@mail.gmail.com>
 <rt-4.4.1-91430-1676312367-791.1670158-7-0@Fibernetics>
Message-ID: <CAP-guGXB78AAT1y+YYh98zsjST5PFqDATH2vcuA=gR4OVi=1YQ@mail.gmail.com>

Please remove questions at voicenetwork.ca from the arin-consult mailing
list for inappropriately sending auto-replies to list messages.

Thanks,
Bill Herrin


On Mon, Feb 13, 2023 at 10:19 AM William Herrin via RT
<questions at voicenetwork.ca> wrote:
>
> ________________________________
>
> Greetings,
>
>
> This message has been automatically generated in response to the creation of a support ticket Re: [ARIN-consult] Consultation on Offering ARIN Content in Multiple Languages.
>
> Your ticket has been assigned an ID of [VOICE NETWORK #1670158].
>
> For future correspondence, please reply to this email without changing the subject line or add [VOICE NETWORK #1670158] in the subject line of any new email.
>
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-- 
For hire. https://bill.herrin.us/resume/


From scottleibrand at gmail.com  Mon Feb 13 17:45:50 2023
From: scottleibrand at gmail.com (Scott Leibrand)
Date: Mon, 13 Feb 2023 14:45:50 -0800
Subject: [ARIN-consult] Consultation on Offering ARIN Content in
 Multiple Languages
In-Reply-To: <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>
References: <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>
Message-ID: <CAGkMwz73WoPCDBHOkjHKm3pDVVv6TP85fNird1YSW9kPxiJk7Q@mail.gmail.com>

In my experience working with multilingual PDPs in other RIRs, the overhead
of providing official translations is probably not worth it for a region
like ARIN's where participants in the vast majority of the region
speak/read/write English as a primary or second language. Automated
translation services are widely available and easy to use, but the overhead
of resolving ambiguities and conflicts between documents in multiple
languages create far more issues than having a single language be
authoritative and translating as needed into other languages.

The following translations were generated by Google Translate and checked
by reversing the translation. / Las siguientes traducciones fueron
generadas por Google Translate y verificadas invirtiendo la traducci?n.
/ Les traductions suivantes ont ?t? g?n?r?es par Google Translate et
v?rifi?es en inversant la traduction.

En espa?ol:
En mi experiencia trabajando con PDP multiling?es en otros RIR, los gastos
generales de proporcionar traducciones oficiales probablemente no valen la
pena para una regi?n como la de ARIN, donde los participantes en la gran
mayor?a de la regi?n hablan, leen y escriben ingl?s como idioma principal o
como segundo idioma. Los servicios de traducci?n autom?tica est?n
ampliamente disponibles y son f?ciles de usar, pero la sobrecarga de
resolver ambig?edades y conflictos entre documentos en varios idiomas crea
muchos m?s problemas que tener un solo idioma autorizado y traducir seg?n
sea necesario a otros idiomas.

En fran?ais:
D'apr?s mon exp?rience de travail avec des PDP multilingues dans d'autres
RIR, les frais g?n?raux li?s ? la fourniture de traductions officielles ne
valent probablement pas la peine pour une r?gion comme celle d'ARIN, o? les
participants de la grande majorit? de la r?gion parlent/lisent/?crivent
l'anglais comme langue principale ou seconde. Les services de traduction
automatique sont largement disponibles et faciles ? utiliser, mais les
frais g?n?raux li?s ? la r?solution des ambigu?t?s et des conflits entre
des documents dans plusieurs langues cr?ent bien plus de probl?mes que le
fait qu'une seule langue fasse autorit? et traduise au besoin dans d'autres
langues.

-Scott

On Mon, Feb 13, 2023 at 10:00 AM ARIN <info at arin.net> wrote:

> ARIN is seeking feedback from the community on open suggestion ACSP
> 2022.10 (
> https://www.arin.net/participate/community/acsp/suggestions/2022/2022-10/)
> to provide announcements and policy documents, such as the Policy
> Development Process (PDP) and Number Resource Policy Manual (NRPM), in
> Spanish and French. The aim of the suggestion is to encourage greater
> participation and discussion from non-native English speaking members of
> our community.
>
> ARIN has investigated various options for implementing the suggestion to
> provide content in Spanish and French, including using translation service
> products and the necessary website setup and maintenance. We noted that
> ARIN lacks the ability to verify the accuracy of these products and
> discovered that there are publicly available tools that allow users to
> translate content as needed.
>
> In 2022 ARIN conducted a survey with our community on what was most
> important for ARIN to focus on providing. According to the results of the
> 2022 Prioritization Survey (
> https://www.arin.net/participate/community/community_surveys/surveys/2022prioritization/),
> the suggestion for multi-lingual versions of the PDP and NRPM received the
> lowest rating among all suggestions ranked.
>
> We are now gathering final input from the community on this specific
> issue: should ARIN provide multi-lingual support for these documents
> (recognizing the associated cost and limitations in verification of the
> translations), or instead direct users to generate their own translations
> as necessary?
>
> Please provide comments to arin-consult at arin.net. You can subscribe to
> this mailing list at https://lists.arin.net/mailman/listinfo/arin-consult.
>
> Discussion on arin-consult at arin.net will close on 24 February 2023. ARIN
> seeks clear direction through community input, so your feedback is
> important.
>
> If you have any questions, please contact us at info at arin.net.
>
> Regards,
>
> John Curran
> President and CEO
> American Registry for Internet Numbers (ARIN)
>
>
> _______________________________________________
> ARIN-Consult
> You are receiving this message because you are subscribed to the ARIN
> Consult Mailing
> List (ARIN-consult at arin.net).
> Unsubscribe or manage your mailing list subscription at:
> https://lists.arin.net/mailman/listinfo/arin-consult Please contact the
> ARIN Member Services
> Help Desk at info at arin.net if you experience any issues.
>
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From gary.buhrmaster at gmail.com  Mon Feb 13 22:17:40 2023
From: gary.buhrmaster at gmail.com (Gary Buhrmaster)
Date: Tue, 14 Feb 2023 03:17:40 +0000
Subject: [ARIN-consult] Consultation on Offering ARIN Content in
 Multiple Languages
In-Reply-To: <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>
References: <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>
Message-ID: <CAMfXtQxr2qE2SfLrxcGat3veM9NwGQbvmOBGqjpn_mXxXZtkjw@mail.gmail.com>

On Mon, Feb 13, 2023 at 6:00 PM ARIN <info at arin.net> wrote:
>
> ARIN is seeking feedback from the community on open suggestion ACSP 2022.10 (https://www.arin.net/participate/community/acsp/suggestions/2022/2022-10/) to provide announcements and policy documents, such as the Policy Development Process (PDP) and Number Resource Policy Manual (NRPM), in Spanish and French. The aim of the suggestion is to encourage greater participation and discussion from non-native English speaking members of our community.
>
> ARIN has investigated various options for implementing the suggestion to provide content in Spanish and French, including using translation service products and the necessary website setup and maintenance. We noted that ARIN lacks the ability to verify the accuracy of these products and discovered that there are publicly available tools that allow users to translate content as needed.
>
> In 2022 ARIN conducted a survey with our community on what was most important for ARIN to focus on providing. According to the results of the 2022 Prioritization Survey (https://www.arin.net/participate/community/community_surveys/surveys/2022prioritization/), the suggestion for multi-lingual versions of the PDP and NRPM received the lowest rating among all suggestions ranked.
>
> We are now gathering final input from the community on this specific issue: should ARIN provide multi-lingual support for these documents (recognizing the associated cost and limitations in verification of the translations), or instead direct users to generate their own translations as necessary?

I think it is far more important than the NRPM to be
available in additional languages as to have a RSD
that is able to directly communicate in the (primary)
languages of their member organizations (English,
Spanish, and French would probably be among the
top group) when interactions are necessary.

For better or worse, there is a long history of using
English as the default official or fallback language
of communications in certain technical fields.
Translating technical (or as Mr. Herrin put it, jargon
filled) documents to other languages is extremely
difficult and problematic (there is not always a
good translation into other languages).  It is far
better than the RSD to be able to directly (or
via contractors) be able to provide their services
in the langues the members use.


From owen at delong.com  Wed Feb 22 15:48:43 2023
From: owen at delong.com (Owen DeLong)
Date: Wed, 22 Feb 2023 12:48:43 -0800
Subject: [ARIN-consult] Consultation on Offering ARIN Content in
 Multiple Languages
In-Reply-To: <CAMfXtQxr2qE2SfLrxcGat3veM9NwGQbvmOBGqjpn_mXxXZtkjw@mail.gmail.com>
References: <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>
 <CAMfXtQxr2qE2SfLrxcGat3veM9NwGQbvmOBGqjpn_mXxXZtkjw@mail.gmail.com>
Message-ID: <F04B5246-2916-45FA-A734-32D88355C737@delong.com>



> On Feb 13, 2023, at 19:17, Gary Buhrmaster <gary.buhrmaster at gmail.com> wrote:
> 
> On Mon, Feb 13, 2023 at 6:00 PM ARIN <info at arin.net> wrote:
>> 
>> ARIN is seeking feedback from the community on open suggestion ACSP 2022.10 (https://www.arin.net/participate/community/acsp/suggestions/2022/2022-10/) to provide announcements and policy documents, such as the Policy Development Process (PDP) and Number Resource Policy Manual (NRPM), in Spanish and French. The aim of the suggestion is to encourage greater participation and discussion from non-native English speaking members of our community.
>> 
>> ARIN has investigated various options for implementing the suggestion to provide content in Spanish and French, including using translation service products and the necessary website setup and maintenance. We noted that ARIN lacks the ability to verify the accuracy of these products and discovered that there are publicly available tools that allow users to translate content as needed.
>> 
>> In 2022 ARIN conducted a survey with our community on what was most important for ARIN to focus on providing. According to the results of the 2022 Prioritization Survey (https://www.arin.net/participate/community/community_surveys/surveys/2022prioritization/), the suggestion for multi-lingual versions of the PDP and NRPM received the lowest rating among all suggestions ranked.
>> 
>> We are now gathering final input from the community on this specific issue: should ARIN provide multi-lingual support for these documents (recognizing the associated cost and limitations in verification of the translations), or instead direct users to generate their own translations as necessary?
> 
> I think it is far more important than the NRPM to be
> available in additional languages as to have a RSD
> that is able to directly communicate in the (primary)
> languages of their member organizations (English,
> Spanish, and French would probably be among the
> top group) when interactions are necessary.

I?m not sure staffing this is practical, but there are on-demand
translation services that ARIN could subscribe to to enable
this functionality. I would support such an action.

Owen



From matt at netfire.net  Wed Feb 22 16:10:59 2023
From: matt at netfire.net (Matt Harris)
Date: Wed, 22 Feb 2023 15:10:59 -0600
Subject: [ARIN-consult] Consultation on Offering ARIN Content in
 Multiple Languages
In-Reply-To: <F04B5246-2916-45FA-A734-32D88355C737@delong.com>
References: <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>
 <CAMfXtQxr2qE2SfLrxcGat3veM9NwGQbvmOBGqjpn_mXxXZtkjw@mail.gmail.com>
 <F04B5246-2916-45FA-A734-32D88355C737@delong.com>
Message-ID: <CAHdm837xkoJgTtQd9D09U_xkb9WxF_bYFnpXSwxhOhVyTTtjxQ@mail.gmail.com>

On Wed, Feb 22, 2023 at 2:49 PM Owen DeLong via ARIN-consult <
arin-consult at arin.net> wrote:

>
> I?m not sure staffing this is practical, but there are on-demand
> translation services that ARIN could subscribe to to enable
> this functionality. I would support such an action.
>
> Owen
>

I think it depends how many languages are targeted. Simply offering Spanish
in addition to English via support channels is likely a low bar and not
terribly challenging: hiring someone who is fluent in both English and
Spanish in the Northern VA region and who is at least a little bit
technical and comfortable in a customer service/support role isn't at all
difficult, and many such high quality individuals exist in that talent
pool. This is made even easier if hiring remote staff within the US is on
the table. Adding support for French makes things a fair bit tougher
without hiring outside of the US, and even more obscure languages, even
more so. (I'm basing this on my experience hiring and working alongside
multi-lingual folks in technology environments in the US, YMMV.)

Take care,
Matt

Matt Harris
VP OF INFRASTRUCTURE
Follow us on LinkedIn!
matt.harris at netfire.net
816-256-5446
www.netfire.com
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From athompso at athompso.net  Wed Feb 22 16:20:19 2023
From: athompso at athompso.net (Adam Thompson)
Date: Wed, 22 Feb 2023 21:20:19 +0000
Subject: [ARIN-consult] Consultation on Offering ARIN Content in
 Multiple Languages
In-Reply-To: <CAHdm837xkoJgTtQd9D09U_xkb9WxF_bYFnpXSwxhOhVyTTtjxQ@mail.gmail.com>
References: <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>
 <CAMfXtQxr2qE2SfLrxcGat3veM9NwGQbvmOBGqjpn_mXxXZtkjw@mail.gmail.com>
 <F04B5246-2916-45FA-A734-32D88355C737@delong.com>
 <CAHdm837xkoJgTtQd9D09U_xkb9WxF_bYFnpXSwxhOhVyTTtjxQ@mail.gmail.com>
Message-ID: <YT2PR01MB4622CD6E367FF70DD9A070B6ABAA9@YT2PR01MB4622.CANPRD01.PROD.OUTLOOK.COM>

I don't necessarily want to condone the societal or legal stance I refer to here, but many ARIN clients based in and operating in Quebec (Canada) are mandated by law to conduct business in French.  Since Quebec is clearly within ARIN's scope, some accommodation for them should probably exist.  And there do legitimately exist a pretty impressive number of people in Quebec who cannot conduct business in English.

If that means an on-demand translation service, sure, I could get on board with that. Having such a service would also go a long way to accommodate other non-English speakers.  Typically the recurring invariant cost to those is reasonably low, but the usage fees (variable cost) is medium to high.  Or vice-versa, but I think I'd rather optimize for lower invariant cost.

I have a clue what full-scale multilingual operation costs, and I don't currently believe it would be viable at the current intersection of ARIN's mandate and the number of non-English-speaking clients.
That's a very different number than the number of clients with a non-English native language: I'm only looking for "reasonable accommodation" here.

-Adam
________________________________
From: ARIN-consult <arin-consult-bounces at arin.net> on behalf of Matt Harris <matt at netfire.net>
Sent: February 22, 2023 3:10 PM
To: Owen DeLong <owen at delong.com>
Cc: arin-consult at arin.net <arin-consult at arin.net>
Subject: Re: [ARIN-consult] Consultation on Offering ARIN Content in Multiple Languages

[cid:image826845.png at E603377C.A9A60EAF]
Matt Harris?
VP OF INFRASTRUCTURE
Follow us on LinkedIn!
<https://www.linkedin.com/company/netfirecloud/>
[https://i.imgur.com/KhTz3zg.png]<https://www.linkedin.com/company/netfirecloud/>
[cid:image727938.png at DC70C3E8.532F29C1]
[cid:image892701.png at 03F34B04.1474A57B] matt.harris at netfire.net<mailto:matt.harris at netfire.net>
[cid:image761953.png at 84CA3029.61C2C7BC]
816-256-5446<tel:816-256-5446>
[cid:image325801.png at 0C102F6A.CBCC1822] www.netfire.com<https://www.netfire.com/>
On Wed, Feb 22, 2023 at 2:49 PM Owen DeLong via ARIN-consult <arin-consult at arin.net<mailto:arin-consult at arin.net>> wrote:

I?m not sure staffing this is practical, but there are on-demand
translation services that ARIN could subscribe to to enable
this functionality. I would support such an action.

Owen

I think it depends how many languages are targeted. Simply offering Spanish in addition to English via support channels is likely a low bar and not terribly challenging: hiring someone who is fluent in both English and Spanish in the Northern VA region and who is at least a little bit technical and comfortable in a customer service/support role isn't at all difficult, and many such high quality individuals exist in that talent pool. This is made even easier if hiring remote staff within the US is on the table. Adding support for French makes things a fair bit tougher without hiring outside of the US, and even more obscure languages, even more so. (I'm basing this on my experience hiring and working alongside multi-lingual folks in technology environments in the US, YMMV.)

Take care,
Matt

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From bill at herrin.us  Wed Feb 22 16:20:56 2023
From: bill at herrin.us (William Herrin)
Date: Wed, 22 Feb 2023 13:20:56 -0800
Subject: [ARIN-consult] Consultation on Offering ARIN Content in
 Multiple Languages
In-Reply-To: <CAHdm837xkoJgTtQd9D09U_xkb9WxF_bYFnpXSwxhOhVyTTtjxQ@mail.gmail.com>
References: <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>
 <CAMfXtQxr2qE2SfLrxcGat3veM9NwGQbvmOBGqjpn_mXxXZtkjw@mail.gmail.com>
 <F04B5246-2916-45FA-A734-32D88355C737@delong.com>
 <CAHdm837xkoJgTtQd9D09U_xkb9WxF_bYFnpXSwxhOhVyTTtjxQ@mail.gmail.com>
Message-ID: <CAP-guGUt-FiOn+r8O22Uf=-NP8nEg+2URjr3LSivkEvehzaGsw@mail.gmail.com>

On Wed, Feb 22, 2023 at 1:10 PM Matt Harris <matt at netfire.net> wrote:

> Matt Harris
> VP OF INFRASTRUCTURE
>
> *Follow us on LinkedIn!* <https://www.linkedin.com/company/netfirecloud/>
> <https://www.linkedin.com/company/netfirecloud/>
> *matt.harris at netfire.net* <matt.harris at netfire.net>
> *816-256-5446* <816-256-5446>
> *www.netfire.com* <https://www.netfire.com/>
> On Wed, Feb 22, 2023 at 2:49 PM [...]
>


Hi Matt,

This has to be in the top 5 most obnoxious signature blocks I've seen
posted to a public mailing list. You actually put it -ahead- of the message
content. Please: do something about it!

Regards,
Bill Herrin
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From info at arin.net  Mon Feb 27 11:21:20 2023
From: info at arin.net (ARIN)
Date: Mon, 27 Feb 2023 11:21:20 -0500
Subject: [ARIN-consult] =?utf-8?q?Now_Closed_=E2=80=93_Consultation_on_Of?=
 =?utf-8?q?fering_ARIN_Content_in_Multiple_Languages?=
Message-ID: <34F37454-28CA-4AEA-A292-B95113903E6F@arin.net>

ARIN thanks those who provided valuable feedback during this consultation on offering content, such as announcements, the Policy Development Process, and the Number Resource Policy Manual, in translation. This feedback will be factored into the decision on the path forward regarding the possible implementation of content translation functionality.

Regards,

John Curran
President and CEO 
American Registry for Internet Numbers (ARIN)




From owen at delong.com  Mon Feb 27 14:59:38 2023
From: owen at delong.com (Owen DeLong)
Date: Mon, 27 Feb 2023 11:59:38 -0800
Subject: [ARIN-consult] Consultation on Offering ARIN Content in
 Multiple Languages
In-Reply-To: <CAHdm837xkoJgTtQd9D09U_xkb9WxF_bYFnpXSwxhOhVyTTtjxQ@mail.gmail.com>
References: <37221C17-C10E-4246-94F7-207FE22B4C4A@arin.net>
 <CAMfXtQxr2qE2SfLrxcGat3veM9NwGQbvmOBGqjpn_mXxXZtkjw@mail.gmail.com>
 <F04B5246-2916-45FA-A734-32D88355C737@delong.com>
 <CAHdm837xkoJgTtQd9D09U_xkb9WxF_bYFnpXSwxhOhVyTTtjxQ@mail.gmail.com>
Message-ID: <BDC2D03A-047B-4A5E-B83E-DCFC810ADEBF@delong.com>

At the very least, this would involve Spanish and French, I suspect.

Owen


> On Feb 22, 2023, at 13:10, Matt Harris <matt at netfire.net> wrote:
> 
> <image413292.png>
> Matt Harris?
> VP OF INFRASTRUCTURE
> Follow?us?on?LinkedIn!
>  <https://www.linkedin.com/company/netfirecloud/>	 <https://www.linkedin.com/company/netfirecloud/>	<image884878.png>
> <image968943.png>	matt.harris at netfire.net <mailto:matt.harris at netfire.net>	
> <image328466.png>	
> 816-256-5446 <tel:816-256-5446>	
> <image993938.png>	www.netfire.com <https://www.netfire.com/>On Wed, Feb 22, 2023 at 2:49 PM Owen DeLong via ARIN-consult <arin-consult at arin.net <mailto:arin-consult at arin.net>> wrote:
> 
> I?m not sure staffing this is practical, but there are on-demand
> translation services that ARIN could subscribe to to enable
> this functionality. I would support such an action.
> 
> Owen
> 
> I think it depends how many languages are targeted. Simply offering Spanish in addition to English via support channels is likely a low bar and not terribly challenging: hiring someone who is fluent in both English and Spanish in the Northern VA region and who is at least a little bit technical and comfortable in a customer service/support role isn't at all difficult, and many such high quality individuals exist in that talent pool. This is made even easier if hiring remote staff within the US is on the table. Adding support for French makes things a fair bit tougher without hiring outside of the US, and even more obscure languages, even more so. (I'm basing this on my experience hiring and working alongside multi-lingual folks in technology environments in the US, YMMV.) 
> 
> Take care,
> Matt
> 

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