From info at arin.net Wed Jun 26 13:51:13 2019 From: info at arin.net (ARIN) Date: Wed, 26 Jun 2019 13:51:13 -0400 Subject: [ARIN-consult] ACSP Consultation: Deleting Aged Report Request Tickets Message-ID: Since the launch of ARIN Online, we have been in the practice of retaining all customer tickets, and this includes ticketed requests for reports of the following types: ??? * Associations reports ??? * WhoWas reports ??? * Reassignment reports ??? * User Reassignment reports After eleven years, we have well over a million such report tickets that we believe should be deleted from our systems in order to improve system performance, and to improve the customer experience by clearing unnecessary clutter from report tickets in the ticket history. It is our intention to move forward with deleting the report tickets of the above types (and associated reports) that are over 90-days old, and to change our ticket retention policy so that these types of tickets requesting reporting will expire and be deleted after 90 days going forward. We plan to notify all users who have tickets that will be deleted in advance of this action in case they wish to download any of these old reports. We will also be updating our ticket messaging to inform customers that these reports are subject to expiration and that they should download any report that they wish to keep for more than 90 days. Because this is a significant change to our business practices, we are opening this community consultation to solicit feedback prior to implementation. Please provide comments to arin-consult at arin.net. You can subscribe to this mailing list at: http://lists.arin.net/mailman/listinfo/arin-consult. This consultation will remain open through 5:00 PM EDT on Friday, 31 July 2019. Regards, John Curran President and CEO American Registry for Internet Numbers (ARIN) From steveh at net253.net Wed Jun 26 14:23:21 2019 From: steveh at net253.net (Steve Hellriegel) Date: Wed, 26 Jun 2019 11:23:21 -0700 Subject: Feedback on aging of tickets Message-ID: <031601d52c4c$3c590020$b50b0060$@net253.net> I read the proposal and said to myself, really? ARIN wrote this and thought it isn't crazy? I suggest that tickets are retained for 18 months. That allows tickets to live past 1 renewal cycle of the ARIN account the NL user is registered with. 3 months (90 days) is insufficient time to resolve tickets, we often have tickets open longer, and may need to refer to an older ticket to resolve the open ticket. 18 months seems like an ideal tradeoff between needing to purge data (for performance, and ARIN liability, which you didn't mention, noticed that) and have enough retention to complete complex, multi-ticket issues. -Steve Net253, LLC -------------- next part -------------- An HTML attachment was scrubbed... URL: From alexander.stranzky at godaddy.com Fri Jun 28 04:15:09 2019 From: alexander.stranzky at godaddy.com (alexander.stranzky at godaddy.com) Date: Fri, 28 Jun 2019 08:15:09 +0000 Subject: [ARIN-consult] ACSP Consultation: Deleting Aged Report Request Tickets (ARIN) In-Reply-To: References: Message-ID: Hello, wouldn't it make more sense in the long run to have the API return the report data directly instead of creating a ticket with attachments? Cheers, Alex -- velia.net Internetdienste GmbH * Hansestr. 111 * D-51149 K?ln Gesch?ftsf?hrer: Franz G. K?hler, Arek Akilli, Tim Montag, Jonathan Wong * AG Hanau * HRB 7588 Tel: +49 6181 1898119 * http://www.velia.net -------------- next part -------------- A non-text attachment was scrubbed... Name: alexander_stranzky.vcf Type: text/x-vcard Size: 307 bytes Desc: alexander_stranzky.vcf URL: