[arin-announce] 2020 ARIN Customer Satisfaction Survey Now Open

[ARIN]

ARIN has officially launched our third Customer Satisfaction Survey to 
determine the current level of customer satisfaction with ARIN services. 
The survey is open beginning today, 13 July, through 31 July.

The survey is available at:

https://www.arin.net/customersurvey

Working together with marketing research firm Rockbridge Associates 
(https://rockresearch.com/), we have developed this survey to help us 
assess our performance in all areas of the organization, including 
Technical Services, Registration and Financial Services, Policy 
Development, and Communications.

Survey objectives include:

- Determine members’ expectations and needs from ARIN
- Assess current satisfaction with ARIN’s services and operations
- Determine any unmet needs members have
- Identify and prioritize areas for improvement
- Assess current perceptions of the organization within the Internet 
community
- Identify opportunities to better engage the Internet community in 
terms of outreach, education and fostering participation
- Understand how ARIN’s current performance compares to that indicated 
by the previous surveys completed in 2014 and 2017, which can be viewed 
on our website: https://www.arin.net/about/corporate/customer_survey/

The results of this survey will inform how ARIN moves forward when 
making future service improvements. This survey will also enhance the 
feedback collection we already conduct throughout the year using 
transaction surveys, the feedback button on the ARIN website, the ARIN 
Consultation and Suggestion Process, and other feedback mechanisms.

We will randomly select 10 winners to receive a $250 Amazon gift card 
during the survey period. These winners will be selected and announced 
on a weekly basis. If you would like to be eligible to receive a gift 
card, please provide your name and an email address on the final page of 
the survey. This information will only be used for the purposes of 
randomly selecting and contacting survey prize winners.

Your feedback is important to us, and we value your time to help ARIN 
improve our services for you.

Regards,

John Sweeting
Chief Customer Officer
American Registry for Internet Numbers (ARIN)