[arin-announce] ARIN Online User Survey Results

[ARIN]

ARIN conducted a survey on ARIN Online usage this fall, and solicited
direct feedback from the community at the ARIN Online User Forum at ARIN
XXVIII in Philadelphia, PA. While the response rate was lower than
desired, the majority of the feedback was favorable, and the comments
are being taken into account in future planning. You can view a detailed
report of the survey finding at:

https://www.arin.net/features/2011_arinonline_survey.pdf

An immediate result of this effort was the addition of details on ARIN
projects that are pending prioritization for development. To view the
complete list, visit: https://www.arin.net/features/

At the ARIN Online User forum, statistics on current ARIN Online usage
were presented along with details about the ARIN software development
process and outstanding community suggestions. With over 44,000
registered users and more than 200,000 transactions as of April, ARIN
Online is quickly becoming the predominant method for interacting with
ARIN. See the complete presentation at:

https://www.arin.net/participate/meetings/reports/ARIN_XXVIII/PDF/tuesday/arinonline.pdf

As ARIN continues to develop new functionality, it will also continue to
reach out to the community for additional input on future features and
improvements.  ARIN will also be adding a short customer satisfaction
survey in 2012 at the conclusion of requests submitted via ARIN Online.

ARIN thanks everyone who participated in the survey and user forum, and
looks forward to hearing more from the larger community in the future.

Regards,

Communications and Member Services
American Registry for Internet Numbers (ARIN)