[arin-ppml] Petition Underway - Policy Proposal 95

[Wrona, Ed]

Chris

      Your comments below echo my situation exactly and I am sitting  
here now thinking about

       I am wondering, however, is it by design that you have left the  
business contact info in whois, even though as you say, there will be  
response during off-hours ?


-Ed Wrona

On Feb 2, 2010, at 11:08 AM, "Chris Engel" <cengel at sponsordirect.com>  
wrote:

> Michael Dillon wrote:
>
> "I really do not understand why people do not support the basic and  
> fundamental principle of only recording contact information in the  
> whois directory for people who are READY, WILLING and ABLE to TAKE  
> ACTION when contacted. "
>
>
> Michael is absolutely correct in this. The idea that the business/ 
> end user contact listed will be some-one who is ready/willing/able  
> to take action on an issue 24/7/365 is simply a pipe dream.... it's  
> not going to happen. Even for REAL Enterprises (i.e. not your mom &  
> pop shops) only the very large ones are going to have a PUBLICALY  
> listed  contact number that is manned round the clock. Very few have  
> NOC coverage that is 24/7/365.
>
> With my company....which is definately a real enterprise... you'll  
> see our business contact info listed. If you hit those, you are NOT  
> going to get a response outside of normal business hours. I'm not  
> going to put my cell-phone/home-phone number on ANY of those public  
> listings...nor would I ask any Tech that works for me to do the same.
>
> Now, my Service Providers do have 24/7/365 NOC's and they DO have a  
> contact list with our home/cell phone numbers. They even have an  
> escalation list so they know who to try first, and who next if they  
> can't get a response. They are the ones that are perfectly suited to  
> act as Gatekeepers to determine whether a situation really warrants  
> an emergency phone call or whether contact can wait for normal  
> business hours.  So if it's 2:00 AM on Sunday morning and some-one  
> is getting hit by a DoS attack from our Network...by jingo, they'll  
> get ahold of one of us....but if it's an offer for Cheap Web Hosting  
> in India (and yes we have gotten those that we KNOW, due to the  
> address used, came in through WHOIS listings)...well that doesn't  
> really need some-one to be woken out of bed to answer.
>
> For most companies, it actualy makes alot more sense to be listing  
> thier service providers contact info then thier own (if the service  
> provider allows it).
>
>
>
> Christopher Engel
>
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